“The secret to finding and keeping those all-important first few users? Exceed their expectations, and they’ll become your growth engine.
For me, the problem I was trying to solve was close to home. My church is so important to me - but I always procrastinated from donating. Either I never had cash on me, or I wasn’t able to remember my username and password for the church’s website. I knew there must be an opportunity to build something better and faster.
I reached out to my pastor and explained the problem I was trying to solve. Even if he didn’t fully understand the app, he agreed to let me run a small trial with the youth ministry. Now that I had my first customer, I had to prove that my idea really worked.
Honestly, I completely engineered the first success: I told friends to come by and give a minimum amount.I even offered to loan them money!
And it worked - we had an immediate, visible win. The pastor saw results, which encouraged him to continue the trial. By the following week, more organic users joined, and within a month, the trial had grown even more. In our first 3 months, we hit $100,000 in charitable contributions.
My advice to founders is to deliver so much value your users can’t help but stay. If you do, those first users will become advocates within their networks, helping you reach more people. If you don’t exceed their expectations, you lose the chance to turn that initial user into a referral source. The first user is often a favour based on trust - you can’t take that lightly.”
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