The caller gave a name and ID that did not match the prefilled student, so the examiner rejected the identity and told the caller to hang up and contact the instructor.
gave a different name and ID than the prefilled student
Transcript
Speech to text, so expect misheard words; the recording is the record. Click a time to play from there.
Examiner
Hey there, I'm professor Foster Provost from NYU Stern. I am ready to conduct your exam today. Am I speaking to [DEMO STUDENT]? Can you please tell me your name and your NET ID?
Caller
So my name is Adam Smith. My net ID is U111333.
Examiner
That Net I D does not match what I have on file, which is [DEMO NETID]. Please hang up now and email the instructor immediately to get this resolved.