Profile
Results-driven multidisciplinary professional with 12+ years of experience spanning Telecommunications, Aerospace Quality Engineering, Software UI Validation, and Digital Localization. Skilled in QMS frameworks (AS9100, ISO 9000, PMA), Agile/Scrum methodologies, and Continuous Improvement practices. Proven track record of supporting regulatory compliance, enterprise software migrations, and data-driven business strategy. Bilingual (English/Spanish) and seasoned in telecom carrier ecosystems, digital media, supplier quality compliance, and international market operations.
12+Years Experience
Experience
Miscellaneous Projects
DiLuce Group, LLC
Sponsored by Microsoft for Startups- Oversee digital brand visibility for company offerings across online booking platforms, partner channels, email newsletters, and localized marketing campaigns.
- Manage third-party booking services, foreign vendor relationships, referral partners, and customs agency communications to support operational continuity and business development.
- Develop technical documentation, employee training materials, and best-practice guides covering regulatory compliance, billing procedures, vendor coordination, partner handoffs, and operational workflows across video game, hospitality, regulatory, and entertainment contexts.
- Analyze customer acquisition sources, advertising spend, referral performance, and booking-channel data to identify revenue opportunities, reduce cost leakage, and improve marketing efficiency.
Validation Engineer, Localization
LG Electronics, Mobile Research Division
- Flashed pre-release hardware with unreleased firmware builds and validated Spanish localization revisions across multiple carrier configurations.
- Performed end-to-end UI validation on carrier-specific LG mobile devices for Spanish and English interface accuracy, reducing defect leakage prior to production release.
- Identified and logged software defects spanning grammar, contextual accuracy, and functionality, then filed issues with carrier software teams and LG HQ R&D to ensure release-ready device quality.
- Translated and technically validated user manuals from English to Spanish, cross-referencing OS workflows against knowledgebase documentation for accuracy.
- Collaborated with carrier marketing departments to review and validate supplemental materials for new product launches and ongoing device software updates.
- Participated in weekly Scrum meetings to track sprint progress, surface blockers, and maintain alignment across distributed carrier and internal engineering teams.
Quality Engineer, Supplier Quality Compliance and Procedures
United Technologies Corporation Aerospace (Raytheon)
- Managed the department SharePoint intranet site, exported data to performance dashboards, and mapped related documents, records, and datasets using Pivot Tables and file paths.
- Supported enterprise software migration by updating server-hosted documents and using VBA macros to redirect legacy links to new file paths.
- Updated quality and compliance documents to match QMS, regulatory, and business changes while partnering with FAA and Airworthiness teams to align internal procedures with federal standards.
- Applied ACE internal QMS and Continuous Improvement methods to monitor KPIs and perform root-cause analysis for operational quality bottlenecks.
- Managed documentation flow-down to eliminate gaps, redundancies, and control issues across interrelated procedures while ensuring AS9100, ISO 9000, and PMA compliance.
- Supported domestic and international compliance audits by reviewing procedures and CAPA records to verify compliance and identify deviations.
- Supported data safeguards through tools like Teamcenter, including CATIA design data workflows.
Languages
EnglishProfessional fluency in writing, speaking, and reading.
SpanishProfessional fluency in writing, speaking, and reading.
References
Geoffrey HoustonVideo Game Head / Netflix
Info@wearemachine.com
Info@wearemachine.com
Elizabeth S. PatrickRaytheon Technologies / Aerospace Consultant
e.s.patrick@hotmail.com
e.s.patrick@hotmail.com
Shreyas BhattSenior Product Owner / Amazon
Shreyas.bhatt@hotmail.com
Shreyas.bhatt@hotmail.com
John Youngsu LeeSenior Software Lead, Americas / LG Mobile
Youngsu1.lee@lge.com
Youngsu1.lee@lge.com