Business Purpose

WilLow Corporation has seen a significant increase in international

employee travel due to business growth overseas. The HR department is

inundated with questions about passport obtainment for these

international trips.

This training will educate employees about the documents they need to

assemble to apply for a passport. It will also prepare them for a passport

 application appointment.

Goal: Reduce international travel queries to HR by 60% in the next quarter.

Target Audience

New employees whose role may require international travel for business

purposes

Training Time

30 minutes

Training Recommendation

This course will be an e-learning module. This is the best format as

employees can complete this asynchronously during their onboarding.

New employees will be required to complete this e-learning if their role

 has the potential for international travel. The training will include

interactivity and a graded assessment to ensure learner mastery.

Deliverables

• 1 storyboard outlining the course, with script
• 1 e-learning course developed in Articulate Storyline (includes voiceover narration)
• 1 job aid available in the Resources section of the Storyline module. Job aid will summarize the list of steps and documents needed for employees to reference outside of work.

Learning Objectives

By the end of the training, employees will be able to:

1. List the documents needed to complete a passport application
2. Explain how to prepare for a passport application appointment

Training Outline

1. Welcome
2. Navigation
3. Learning Objectives (listed above)
4. When do you need a passport?

1. to travel outside of the U.S. by air
2. in advance of personal or professional international travel

5. Documents

1. passport form
2. photo ID
3. evidence of citizenship
4. passport photo

6. Passport photo requirements

1. 2x2 square
2. white background
3. in color
4. taken recently
5. no selfies
6. unfiltered

7. Knowledge check

1. learners select the passport photo that meets all requirements from previous slide

8. Fees

1. application fee
2. execution fee

9. Making an Appointment

1. scheduling appt online

10. Going to Your Appointment

1. checklist of steps to take (docs, fees, arrive early)

11. Processing times

1. 10 to 13 weeks for normal processing

12. Quiz
13. Summary
14. Conclusion

Assessment Plan

• 5 graded questions
• Learner must score 80% or higher to pass
• Various question types
• 2 attempts given