Troubleshooting In-App Purchases on iOS: "Can't Make" Errors
Are you facing issues while attempting to make in-app purchases on your iOS device? The error message "Can't Make Payment" or "Cannot Connect to iTunes Store" can be frustrating, but don't worry, we've got you covered. This guide will walk you through common solutions to resolve these issues and help you get back to enjoying your apps.
Understanding In-App Purchase Errors on iOS
Before we dive into the solutions, let's understand why you might be encountering these errors. In-app purchase issues on iOS can stem from various reasons, including network connectivity problems, issues with your Apple ID or payment information, or even app-specific glitches.
Check Your Network Connection
In-app purchases rely on a stable internet connection. If your device is offline or experiencing connectivity issues, you might encounter errors. Here's how to check your network:

- Open the Settings app on your iOS device.
- Tap on Wi-Fi or Cellular (depending on your connection type) to ensure you're connected.
- Try accessing a website or opening an app to confirm your connection is stable.
Review Your Payment Information
Incorrect or outdated payment information can lead to in-app purchase errors. Here's how to review and update your payment details:
- Open the Settings app and tap on your name at the top.
- Tap on iTunes & App Store.
- Tap on your Apple ID at the top of the screen, then tap View Apple ID.
- Under Payment Information, tap on Manage Payments.
- Review your payment information and update it if necessary.
Sign Out and Sign Back In to the iTunes & App Store
Sometimes, simply signing out and signing back in to the iTunes & App Store can resolve in-app purchase issues. Here's how:
- Open the Settings app and tap on your name at the top.
- Tap on iTunes & App Store.
- Tap on your Apple ID at the top of the screen, then tap Sign Out.
- After a few seconds, tap Sign In and enter your Apple ID and password.
Delete and Reinstall the App
If the issue persists, try deleting and reinstalling the app. This can help resolve app-specific glitches causing in-app purchase errors:

- Press and hold the app icon until it jiggles.
- Tap the X in the corner of the app icon to delete it.
- Go to the App Store, search for the app, and reinstall it.
Contact Apple Support
If none of the above solutions work, it's a good idea to reach out to Apple Support. They can provide further assistance and help you troubleshoot the issue. You can contact them through the Apple Support website or by calling 1-800-MY-APPLE (1-800-692-7753).