Exploring Citizens Bank Arena: A Comprehensive Guide
Citizens Bank Arena, located in the heart of Allentown, Pennsylvania, is a premier destination for sports, entertainment, and events. This state-of-the-art facility, home to the Lehigh Valley Phantoms hockey team, offers a unique blend of modern amenities and classic charm. If you're planning a visit, this guide will help you navigate the arena like a pro.
Understanding the Layout
Citizens Bank Arena is designed to provide a seamless and enjoyable experience for all visitors. The arena's layout is intuitive and easy to navigate, with clear signage throughout. Here's a quick overview:
- Entrances: The main entrances are located on the north and south sides of the arena. The north entrance is closest to the parking garage, while the south entrance is more accessible for those with mobility challenges.
- Concourses: The arena has two main concourses: the Event Level and the Plaza Level. The Event Level is where you'll find your seats, while the Plaza Level offers a variety of food and beverage options, as well as restrooms and merchandise stores.
- Suites and Clubs: For those looking for a premium experience, Citizens Bank Arena offers a range of suites and clubs. These offer exclusive access to private seating areas, upscale dining options, and premium amenities.
Getting There and Parking
Citizens Bank Arena is conveniently located just off I-78, making it easily accessible by car. The arena offers a large parking garage adjacent to the north entrance, with plenty of spaces available for both cars and buses. Parking is free for most events, but it's always a good idea to check the arena's website for any event-specific parking information.

For those using public transportation, the arena is served by the LANta bus system. The arena is also bike-friendly, with racks available for cyclists.
Dining and Concessions
Citizens Bank Arena offers a wide variety of dining and concession options to suit every taste and budget. From classic arena fare like hot dogs and popcorn to local favorites and healthier options, there's something for everyone. Here are a few highlights:
- Phantom Phries: A local favorite, Phantom Phries offers hand-cut fries with a variety of toppings.
- Tony Luke's: This Philadelphia-based cheesesteak institution serves up classic Philly sandwiches with a smile.
- Dippy's Dogs: For those craving a classic ballpark dog, Dippy's has you covered.
Seating and Accessibility
Citizens Bank Arena offers a variety of seating options to suit every budget and preference. From the lower bowl to the upper level, every seat offers great views of the action. The arena also offers a range of accessible seating options for those with mobility challenges, as well as hearing and visually impaired guests.

For the best experience, it's a good idea to arrive early and explore the arena. The friendly and knowledgeable staff are always on hand to help with any questions or concerns.
Events and Ticketing
Citizens Bank Arena hosts a wide range of events throughout the year, from Lehigh Valley Phantoms hockey games to concerts, family shows, and more. The arena's website is the best place to find the latest event information and ticketing details.
Tickets can be purchased online through the arena's website, or at the box office. The box office is open Monday through Friday from 10 am to 5 pm, and on event days from 10 am until the start of the event.
Box Office Contact Information
| Address: | 701 Hamilton Street, Allentown, PA 18101 |
|---|---|
| Phone: | (610) 347-8499 |
| Email: | tickets@ppclive.com |