Your wait is over! We're thrilled to inform you that your Thirty One order has been shipped and is now on its way to your doorstep. At Thirty One, we understand the excitement of receiving your favorite products, and we're here to guide you through the shipping process.
Tracking Your Order
To keep an eye on your order's journey, we've provided you with a tracking number. You can use this number to monitor the progress of your shipment on our website or through the carrier's website. Here's how you can find your tracking number:
- Log in to your Thirty One account.
- Go to the "Order History" page.
- Find your recent order and click on "Track Shipment".
Estimated Delivery Time
Delivery times may vary depending on your location and the shipping method you chose. Here's a general idea of what to expect:

| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3-7 business days |
| Expedited Shipping | 2-3 business days |
| Overnight Shipping | 1 business day |
Please note that these are estimates, and actual delivery times may vary. We appreciate your patience during this process.
What to Do If You Haven't Received Your Order
If your estimated delivery date has passed and you still haven't received your order, don't worry. Here are a few steps you can take:
- Check your tracking number to ensure your order hasn't been delayed.
- Check if there are any delivery exceptions or issues with the carrier.
- Contact our customer service team for assistance. They're available 24/7 to help you with any concerns.
Return Policy and Exchanges
We want you to love your Thirty One products as much as we do. If you're not completely satisfied with your order, we offer a hassle-free return policy. You can return or exchange your items within 30 days of receipt, provided they're in their original condition with tags still attached.

For more information about our return policy, please visit our Returns & Exchanges page.
Stay Connected with Thirty One
We love keeping in touch with our customers. Follow us on social media to stay updated on new products, promotions, and more. You can find us on: