The Art of Consultation
Master the consultation process with our comprehensive guide. Each phase is designed to ensure thorough client understanding and optimal results.
Phase 1: Welcome & Introduction
- Greet client warmly and establish rapport
- Review any pre-filled consultation forms
- Discuss initial expectations and desires
Phase 2: Hair Analysis
- Assess current hair condition and texture
- Document natural level and current color
- Evaluate porosity and elasticity
Phase 3: History & Planning
- Review previous chemical services
- Discuss maintenance requirements
- Plan timeline and sessions needed
Phase 4: Safety First
Important Safety Step
Always conduct a patch test 48 hours before any chemical service.
- Explain patch test procedure
- Document allergies and sensitivities
- Schedule follow-up assessment
Phase 5: Documentation
- Take before photos
- Record formula details
- Save client preferences