Transforming coin-operated laundromats into modern, efficient, and profitable businesses
Explore the BenefitsThe laundry industry is experiencing a digital transformation. In Australia and around the world, laundromat owners are increasingly turning away from coins and embracing cashless payment systems. While customers appreciate the convenience, the biggest winners are often the business owners themselves. Going cashless is not just a trend, it is a long-term business strategy that improves efficiency, reduces risk, and maximises profits.
This article explores the costs, benefits, and operational advantages of adopting cashless payment systems in laundromats, along with practical steps owners can take to make the switch.
One of the biggest drawbacks of coin-operated laundromats is theft. Cash boxes attract break-ins, and in some cases, criminals cause more damage trying to steal coins than the value of the money itself. Going cashless removes this target.
Banks in Australia charge fees for depositing coins. Owners must spend time collecting, counting, rolling, and transporting coins to banks, adding hidden costs to operations.
Modern customers rarely carry coins. By offering cashless options, owners align with the way people already pay in daily life — through cards, phones, or digital wallets.
The upfront investment depends on the size of the laundromat:
While these numbers may seem high, owners often recoup costs quickly due to increased revenue and reduced theft.
Studies show that when customers use cards or apps, they spend more. Tap-and-go users are less price-sensitive, and loyalty apps encourage repeat visits.
No more:
Owners must weigh:
Without coin boxes, laundromats are far less attractive to thieves. Owners save on repairs, insurance claims, and downtime caused by vandalism.
Cashless systems provide real-time transaction data. Owners can track revenue instantly, identify peak usage times, spot underperforming machines, and automate financial reporting.
Many providers allow owners to manage machines remotely, adjusting pricing, checking machine status, and reviewing payments through cloud dashboards.
Cashless systems streamline customer flow. Faster payments mean reduced waiting and improved satisfaction, particularly in busy urban laundromats.
Owners benefit when customers enjoy smoother experiences. Cashless laundromats provide:
Customers pay with debit, credit, mobile wallets, or reloadable cards.
Digital systems make it easy to run promotions like "wash 10 loads, get 1 free."
Accepting international cards widens the customer base.
Cashless systems rely on internet connectivity. Outages can disrupt payments, though most providers offer backup solutions.
A small percentage of older customers may still prefer cash. To address this, many owners transition gradually by offering both options before fully going digital.
Some providers charge subscription or transaction fees. Owners should compare long-term costs before committing.
For a medium-sized laundromat with 20 machines
Reduced theft, banking fees, staff time
Due to card/app convenience
After this, cashless systems generate pure profit.
after removing coin boxes.
due to app-based loyalty rewards.
because of faster transactions.
Compare costs, customer reviews, and features.
Start by offering both cash and cashless options. This allows customers to adapt gradually.
Post signage explaining how to use new systems. Offer free demonstrations during the transition.
Advertise your cashless upgrade on Google Business Profile, local directories, and social media. Highlight safety, convenience, and loyalty rewards.
Use transaction data to adjust pricing, run promotions, and track machine usage.
The laundromat of the future will likely be:
Going cashless is not just about removing coins. It is about transforming laundromats into modern, data-driven businesses.
The business case for going cashless is clear. Laundromat owners who adopt digital payment systems benefit from reduced theft, lower operating costs, higher revenue, and happier customers. While the initial investment may seem significant, the long-term return on investment is compelling.
In a world where fewer people carry cash, the laundromats that embrace innovation will not only survive but thrive.