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I just received a sideboard which was in packaging that was badly damaged in shipping (almost completely ripped open) and the top piece has dents, scratches and a huge chunk missing from it. Will I be required to repackage this mess to get a replacement? I've so far received 3 items from Wayfair and 2 of them have been damaged. Have a question or need help with an issue? We've got answers to all of your FAQs from ordering and tracking to returns and refunds, and more.
While there are plenty of Wayfair shopping hacks that can help you save, you can't beat the Open Box prices with over 25,000 items to choose from. However, there are a few things you need to know before you shop Wayfair Open Box items, and I've laid out all the important stuff right here. I ordered an open box item that I received damaged.
They say I can't return it. Didn't know open box meant broken crap. You don't know open box is not returnable until you try to return some damaged.
Please Note: Any damaged or missing item claimed need to be reported within 72 hours of the service's completion. Need help with something else? Don't hesitate to reach out using the chat icon at the bottom right corner of the page. You can chat with a live agent 24 hours a day.
In most cases, Wayfair will not accept standard returns after 30 days Your best options at that point are: Contact customer service if the item is clearly defective or arrived damaged Check. Thoughts on open box items This is my first time ordering from wayfair. I understand that open box items cannot be returned and I am planning on purchasing an upholstered bed.
What have your experiences been like with open boxed items? Was everything in new condition? I'll walk you through what to do if you get something damaged or defective, and whether those Open Box items can be sent back. I've tried to make sense of the Wayfair Return Policy, breaking it down into simple terms with all the important stuff you need to know.
I purchased a new crib on Wayfair with an open box deal. It arrived with a minor damage - the steel spring part has a small dent and is a bit bent. I entered the info on the website and it said I'll get a full refund and I can keep the item as well, no return needed, I didn't speak with a person and they didn't even ask for a picture.
I want to be on the safe side.Does this make sense?