Shop Wayfair for A Zillion Things Home across all styles and budgets. 5,000 brands of furniture, lighting, cookware, and more. Free Shipping on most items.
Most of these items were already purchased and returned to Wayfair, but all items are carefully inspected to ensure they qualify for resale. So rest assured, you won't end up with any damaged items if you buy them at Open Box prices. Thoughts on open box items This is my first time ordering from wayfair.
I understand that open box items cannot be returned and I am planning on purchasing an upholstered bed. What have your experiences been like with open boxed items? Was everything in new condition? Please Note: Any damaged or missing item claimed need to be reported within 72 hours of the service's completion.
Need help with something else? Don't hesitate to reach out using the chat icon at the bottom right corner of the page. You can chat with a live agent 24 hours a day. I ordered an open box item that I received damaged.
They say I can't return it. Didn't know open box meant broken crap. You don't know open box is not returnable until you try to return some damaged.
How to Report a Problem with Your Item on Wayfair (2025 Guide) Got a damaged or incorrect order? 📦 In this tutorial, I'll show you how to report a problem with your Wayfair item and request a. What is the Wayfair Open Box return policy? Open Box items are typically final sale and non-returnable, along with most clearance, personalized and "Non-Returnable" labeled products. The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged).
The packaging (if available). Close-up and clear photos of the damaged/defective part (s) of the item (s). I just received a sideboard which was in packaging that was badly damaged in shipping (almost completely ripped open) and the top piece has dents, scratches and a huge chunk missing from it.
Will I be required to repackage this mess to get a replacement? I've so far received 3 items from Wayfair and 2 of them have been damaged. Received a damaged item, Wayfair refunded my money and recommended I dispose of or donate the item. Has anyone else had this? It didn't sit right.
I spent 200 dollars and was skeptical of receiving replacement parts and I was very disappointed in the quality of the packaging.