What is the Wayfair Open Box return policy? Open Box items are typically final sale and non-returnable, along with most clearance, personalized and "Non-Returnable" labeled products. The Wayfair Return Policy isn't always easy to read, but one thing is clear - you can't return Open Box items after you buy them. Of course, you can try to call Wayfair Customer Service and ask (very, very nicely) if they'll make an exception.
Thoughts on open box items This is my first time ordering from wayfair. I understand that open box items cannot be returned and I am planning on purchasing an upholstered bed. What have your experiences been like with open boxed items? Was everything in new condition?
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Need to return or exchange something to Wayfair? Get quick answers about return windows, receipt requirements, and what to do if you lost your receipt. In addition to the strict 30-day return policy (in original packaging), there are caveats to what you can return, such as the following: While most Wayfair mattresses come with a 100-night guarantee, the following mattress-related items are non-returnable: crib mattresses, mattress toppers, air mattresses and open. Clearance and open-box items are often sold at discounted rates, so they come with strict return policies, usually final sale.
Custom or personalized items cannot be returned either, unless Wayfair made a mistake during the customization. Discover Wayfair's return policy in this ultimate guide-shop smarter and return items easier with tips, timelines, and insights.
