1. INTRODUCTION: Welcome to our application (the “App“). This App is published by or on behalf of Novartis Corporation (Malaysia) Sdn Bhd (“Novartis” or “We” or “Us“) a company registered in Malaysia with an address at Level 22, Tower B, Plaza 33, No 1, Jalan Kemajuan, 46200 Petaling Jaya, Selangor, Malaysia.

By downloading or otherwise accessing the App you agree to be bound by the following terms and conditions (“Terms“) and our privacy policy and our cookies policy. If you have any queries about the App or these Terms, you can contact Us by any of the means set out in paragraph 11 of these Terms. If you do not agree with these Terms, you should stop using the App immediately.

2. GENERAL RULES RELATING TO CONDUCT: The App is made available for your own, personal use. The App must not be used for any commercial purpose whatsoever or for any illegal or unauthorised purpose. When you use the App you must comply with all applicable Malaysian laws and with any applicable international laws, including the local laws in your country of residence (together referred to as “Applicable Laws”).

You agree that when using the App you will comply with all Applicable Laws and these Terms. In particular, but without limitation, you agree not to:

(a) Use the App in any unlawful manner or in a manner which promotes or encourages illegal activity including (without limitation) copyright infringement; or

(b) Attempt to gain unauthorised access to the App or any networks, servers or computer systems connected to the App; or

(c) Modify, adapt, translate or reverse engineer any part of the App or re-format or frame any portion of the pages comprising the App, save to the extent expressly permitted by these Terms or by law.

You agree to indemnify Novartis and its group companies in full and on demand from and against any loss, damage, costs or expenses which they suffer or incur directly or indirectly as a result of your use of the App otherwise than in accordance with these Terms or Applicable Laws.

As this App is meant to use by Pharmacists and General Practitioners for patients of Entresto, you confirm and agree that:-

(a) that you are dispensing Novartis product to patient of Entresto (“the Product”) with a valid and current prescription issued by a registered medical practitioner in Malaysia;

(b) the App provides services, information, content and/or data (collectively, “Information”) for informational purposes only and is not a substitute for medical advice by a registered healthcare practitioner. Using, accessing and/or browsing the App does not create a physician-patient relationship between you and the Novartis. Nothing contained in the App is intended to create a physician-patient relationship, to replace the services of a licensed, trained physician or health professional or to be a substitute for medical advice of a physician or trained health professional. You should not rely on anything contained in the App, and you should consult a licensed physician in all matters relating to Novartis Product. You hereby agree that you shall not make any health or medical related decision based in whole or in part on anything contained in the App.

(c) you have obtained patient’s consent to participate in this redemption program.

3. CONTENT: The copyright in all material contained on, in, or available through the App including all information, data, text, music, sound, photographs, graphics and video messages, the selection and arrangement thereof, and all source code, software compilations and other material (“Material“) is owned by or licensed to Novartis or its group companies. All rights are reserved. You can view, print or download extracts of the Material for your own personal use but you cannot otherwise copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit, disseminate in any form whatsoever or use the Material without Novartis’s express permission.

The trademarks, service marks, and logosThe trademarks, service marks, and logosThe trademarks, service marks, and logos (“Trade Marks“) contained on or in the App are owned by Novartis or its group companies or third party partners of Novartis. You cannot use, copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit or disseminate the Trade Marks without the prior written consent of Novartis or the relevant group company or the relevant third party partner of Novartis.

4. LINK TO THIRD PARTIES: The App may contain links to websites operated by third parties (“Third Party Websites“).Notwithstanding such affiliate programmes, Novartis does not have any influence or control over any such Third Party Websites and, unless otherwise stated, is not responsible for and does not endorse any Third Party Websites or their availability or contents.

5. DISCLAIMER / LIABILITY: USE OF THE APP IS AT YOUR OWN RISK. THE APP IS PROVIDED ON AN “AS IS” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NOVARTIS DISCLAIMS ALL LIABILITY WHATSOEVER, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE IN RELATION TO THE APP; AND (B) ALL IMPLIED WARRANTIES, TERMS AND CONDITIONS RELATING TO THE APP (WHETHER IMPLIED BY STATUE, COMMON LAW OR OTHERWISE), INCLUDING (WITHOUT LIMITATION) ANY WARRANTY, TERM OR CONDITION AS TO ACCURACY, COMPLETENESS, SATISFACTORY QUALITY, PERFORMANCE, FITNESS FOR PURPOSE OR ANY SPECIAL PURPOSE, AVAILABILITY, NON INFRINGEMENT, INFORMATION ACCURACY, INTEROPERABILITY, QUIET ENJOYMENT AND TITLE ARE, AS BETWEEN NOVARTIS AND YOU, HEREBY EXCLUDED. IN PARTICULAR, BUT WITHOUT PREJUDICE TO THE FOREGOING, WE ACCEPT NO RESPONSIBILITY FOR ANY TECHNICAL FAILURE OF THE INTERNET AND/OR THE APP; OR ANY DAMAGE OR INJURY TO USERS OR THEIR EQUIPMENT AS A RESULT OF OR RELATING TO THEIR USE OF THE APP.

Novartis will not be liable, in contract, tort (including, without limitation, negligence), under statute or otherwise, as a result of or in connection with the App, for any: (i) economic loss (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); or (ii) loss of goodwill or reputation; or (iii) special or indirect or consequential loss.

IF NOVARTIS IS LIABLE TO YOU DIRECTLY OR INDIRECTLY IN RELATION TO THE APP, THAT LIABILITY (HOWSOEVER ARISING) SHALL BE LIMITED TO: (A) RINGGIT MALAYSIA ONE HUNDRED ONLY.

Nothing in these Terms shall be construed as excluding or limiting the liability of Novartis or its group companies for death or personal injury caused by its negligence or for any other liability which cannot be excluded by Malaysian law.

6. SERVICE SUSPENSION: Novartis reserves the right to suspend or cease providing any services relating to the apps published by it, with or without notice, and shall have no liability or responsibility to you in any manner whatsoever if it chooses to do so.

7. ADVERTISERS IN THE APP: We accept no responsibility for adverts contained within the App. If you agree to purchase goods and/or services from any third party who advertises in the App, you do so at your own risk. The advertiser, not Novartis, is responsible for such goods and/or services and if you have any queries or complaints in relation to them, your only recourse is against the advertiser.

8. COMPETITIONS: If you take part in any redemption which is run in or through the App (“Redemption“), you agree to be bound by the rules of that Redemption and any other rules specified by Novartis from time to time (“Redemption Rules“) and by the decisions of Novartis, which are final in all matters relating to the Redemption. Novartis reserves the right to disqualify any Redemption in its absolute discretion without notice in accordance with the Redemption Rules. YOU HEREBY CONFIRM that the Product redeemed through the Redemption shall be for your own personal use and consumption only as a prescribed patient of the Product.

9. IN-APP VOUCHER CODES: Any in-app voucher codes issued by Novartis may only be used in accordance with our Terms and Conditions for in-app voucher codes.

10. GENERAL: These Terms (as amended from time to time) constitute the entire agreement between you and Novartis concerning your use of the App.

Novartis reserves the right to update these Terms from time to time. If it does so, the updated version will be effective immediately, and the current Terms are available through a link in the App to this page. You are responsible for regularly reviewing these Terms so that you are aware of any changes to them and you will be bound by the new policy upon your continued use of the App. No other variation to these Terms shall be effective unless in writing and signed by an authorised representative on behalf of Novartis.

These Terms shall be governed by and construed in accordance with Malaysian law and you agree to submit to the exclusive jurisdiction of the Malaysian Courts.

If any provision(s) of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties (as reflected in the provision(s)) and all other provisions shall remain in full force and effect.

Novartis’s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Novartis in writing.