Change Shared Mailbox Display Name in Office 365

Ever had the need to change the display name of a shared mailbox in Office 365? A shared mailbox often represents a team or a shared resource, and its display name may need to be updated to reflect changes in the organization or to improve clarity. Let's dive into how you can easily manage this task.

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Office 365 provides a user-friendly interface to update shared mailbox details, including the display name. Before we proceed, ensure you have the necessary permissions - typically, you'll need to be a global admin or a mail admin.

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Accessing the Shared Mailbox Settings

Your first step is to access the shared mailbox's settings in the Office 365 admin center.

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1. Sign in to the Office 365 admin center using your admin account.

Finding the Shared Mailbox

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Once you're in the admin center, you'll need to locate the shared mailbox in the list of users. Here's how:

1. In the left navigation pane, click **Show all** > **Users & groups**.

2. In the search bar, type the shared mailbox's primary SMTP address.

Accessing the Shared Mailbox's Settings

After finding the shared mailbox, you can now access its settings:

1. Click the shared mailbox to select it.

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2. In the action pane, click **Manage mailbox**.

Changing the Shared Mailbox Display Name

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Now that you're in the mailbox settings, you're ready to update the display name.

These steps guide you through the process:

Editing the Display Name

1. In the **Mailbox settings** page, scroll down to the **General settings** section.

2. Click **Edit** next to the **Name** field to change the display name.

Reviewing and Saving Changes

1. Make the necessary changes and review the new name. Ensure it's clear, relevant, and up-to-date.

2. When finished, click **Save** at the top of the page to apply your changes.

Congratulations! You've successfully updated the display name of a shared mailbox in Office 365. Changes should propagate across the Office 365 environment and any connected services within minutes. If you need to update other shared mailboxes, simply repeat these steps.

Remember, keeping shared mailbox details current ensures users can identify and access these shared resources effectively. Regularly reviewing and updating shared mailbox details as part of your office management routine can significantly enhance user experience and productivity.