"Update Shared Mailbox Display Name in Exchange"

Did you know that you can change the display name for emails sent from a shared mailbox in Microsoft 365? This can be particularly useful in scenarios where you're sending emails as a group or department, and you want the recipient to see a more recognizable or professional sender name.

a wooden mailbox with numbers on it in front of a tree and grass area

In this article, we'll guide you through the process of changing the display name for a shared mailbox in Microsoft 365, ensuring that your emails always present a cohesive and professional image.

a white and black box with numbers on it in front of some rocks, plants and trees

Accessing the Shared Mailbox

Before you can change the display name, you need to access the shared mailbox. This process varies slightly depending on whether you're using the Outlook desktop app or the web-based Outlook.

If you're using the Outlook desktop app, follow these steps:

Open Outlook and select File > Open & Export > Other Files > Shared Mailbox.
Select the shared mailbox you want to access and click OK.

a white shelf with many drawers and a no name sign above it

For the web-based Outlook, follow these steps:

Sign in to Outlook on the web.
Click on the Settings icon (gear icon) in the top-right corner.
Select Mail > Open shared mailbox.
Select the shared mailbox you want to access and click Open.

Changing the Display Name in Outlook Desktop App

a red mailbox with the number 543 on it's front and side

Once you've accessed the shared mailbox in the Outlook desktop app, you can proceed to change the display name. Here's how:

In the Navigation Pane, right-click on the shared mailbox and select Properties.
In the Shared Mailbox dialog box, click on the Exchange Features tab.
In the giovaniName field, enter the new display name you want to use for sending emails.
Click OK to save the changes.

Note: The change might take a few minutes to reflect in your sent emails.

40 House Number Ideas To Enhance Your Curb Appeal

Changing the Display Name in Outlook Web Access

To change the display name in the web-based Outlook, you'll need to use the Exchange Admin Center. Here's how:

a red, white and blue mailbox with the word us mail on it's side

a mailbox with flowers in the foreground and a lamp post on the other side

a mailbox is attached to a post by a sign

a wooden shelter with four black boxes on it

24 Mailbox Ideas to Spruce Up Your Curb Appeal

a mailbox that is made out of wood and has the number 4797 on it

a mailbox with the words the taylor's painted on it and an gnome holding a watering can

Customized Engraved Mailbox Name Plates, Jewelry for your mailbox! Copper, Bronze or Platinum

the mailbox is open and ready to be delivered

Sign in to Exchange Admin Center (you'll need appropriate admin rights).
Navigate to Recipients > Shared mailboxes.
Select the shared mailbox you want to modify and click on Edit.
In the Email address and mailbox setup section, under External Email Address, click on the 笔 icon.
In the Add domain mailbox dialog box, enter the new display name in the Name field.
Click Save.

Verifying the Display Name Change

After changing the display name, it's a good idea to verify that the change has taken effect. You can do this by sending a test email to an external email address.

To send a test email, click on New Email in the Outlook desktop app or the Compose icon in the web-based Outlook. In the To field, enter an external email address (like your personal email). Click on Send. Once the email has been sent, check the sent email's subject line. If the display name has been changed successfully, you should see the new display name there.

Remember, consistency is key in effective communication. Changing the display name in your shared mailbox ensures that all outgoing emails present a unified and professional image, enhancing your organization's email etiquette.