{
  "affected": [
    {
      "database_specific": {
        "unresolved_ranges": [
          {
            "events": [
              {
                "introduced": "4.0.0"
              },
              {
                "fixed": "4.0.32"
              }
            ]
          },
          {
            "events": [
              {
                "introduced": "5.0.0"
              },
              {
                "fixed": "5.0.30"
              }
            ]
          },
          {
            "events": [
              {
                "introduced": "6.0.0"
              },
              {
                "fixed": "6.0.11"
              }
            ]
          },
          {
            "events": [
              {
                "introduced": "0"
              },
              {
                "last_affected": "8.0"
              }
            ]
          },
          {
            "events": [
              {
                "introduced": "0"
              },
              {
                "last_affected": "9.0"
              }
            ]
          }
        ]
      }
    }
  ],
  "details": "In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.",
  "id": "CVE-2018-16587",
  "modified": "2026-03-15T13:46:18.319014223Z",
  "published": "2018-09-28T00:29:02.053Z",
  "references": [
    {
      "type": "ADVISORY",
      "url": "https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html"
    },
    {
      "type": "ADVISORY",
      "url": "https://www.debian.org/security/2018/dsa-4317"
    },
    {
      "type": "FIX",
      "url": "https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711"
    },
    {
      "type": "FIX",
      "url": "https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/"
    },
    {
      "type": "FIX",
      "url": "https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01"
    },
    {
      "type": "FIX",
      "url": "https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843"
    }
  ],
  "severity": [
    {
      "score": "CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N",
      "type": "CVSS_V3"
    }
  ]
}