{
  "affected": [
    {
      "database_specific": {
        "unresolved_ranges": [
          {
            "events": [
              {
                "introduced": "7.0.0"
              },
              {
                "last_affected": "7.0.8"
              }
            ]
          }
        ]
      }
    }
  ],
  "details": "An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their \"company\" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.",
  "id": "CVE-2019-13457",
  "modified": "2026-03-15T13:47:51.486575647Z",
  "published": "2020-03-10T18:15:11.733Z",
  "references": [
    {
      "type": "WEB",
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
    },
    {
      "type": "WEB",
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
    },
    {
      "type": "WEB",
      "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
    },
    {
      "type": "ADVISORY",
      "url": "https://otrs.com/release-notes/otrs-security-advisory-2019-11/"
    },
    {
      "type": "ADVISORY",
      "url": "https://www.otrs.com/category/release-and-security-notes-en/"
    }
  ],
  "severity": [
    {
      "score": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N",
      "type": "CVSS_V3"
    }
  ]
}