{
  "affected": [
    {
      "ranges": [
        {
          "database_specific": {
            "cpe": "cpe:2.3:a:zammad:zammad:*:*:*:*:*:*:*:*",
            "extracted_events": [
              {
                "introduced": "0"
              },
              {
                "fixed": "3.3.1"
              }
            ],
            "source": [
              "CPE_RANGE",
              "REFERENCES"
            ]
          },
          "events": [
            {
              "introduced": "0"
            },
            {
              "fixed": "ad68acc3ac6bc699b466a5fd9723ff72281d2f31"
            },
            {
              "fixed": "6e56aee25439b7a3211a6704a9d60453ad623ae4"
            }
          ],
          "repo": "https://github.com/zammad/zammad",
          "type": "GIT"
        }
      ]
    }
  ],
  "database_specific": {},
  "details": "In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e.g., read internal data, split, or merge).",
  "id": "CVE-2020-14213",
  "modified": "2026-07-08T05:37:32.945370868Z",
  "published": "2020-06-16T23:15:11.173Z",
  "references": [
    {
      "type": "ADVISORY",
      "url": "https://zammad.com/news/security-advisory-zaa-2020-13"
    },
    {
      "type": "FIX",
      "url": "https://github.com/zammad/zammad/commit/6e56aee25439b7a3211a6704a9d60453ad623ae4"
    }
  ],
  "severity": [
    {
      "score": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N",
      "type": "CVSS_V3"
    }
  ]
}