{
  "affected": [
    {
      "ranges": [
        {
          "database_specific": {
            "extracted_events": [
              {
                "range": [
                  {
                    "introduced": "0"
                  },
                  {
                    "last_affected": "2.0.3"
                  }
                ],
                "source": "AFFECTED_FIELD",
                "strategy": "StandardRange"
              }
            ]
          },
          "events": [
            {
              "introduced": "0"
            },
            {
              "last_affected": "d0c51e89ffdeb682576a5b1e82b1b6064e335870"
            }
          ],
          "repo": "https://github.com/faveosuite/faveo-helpdesk",
          "type": "GIT"
        }
      ]
    }
  ],
  "database_specific": {
    "cna_assigner": "VulnCheck",
    "cwe_ids": [
      "CWE-639"
    ],
    "osv_generated_from": "https://github.com/CVEProject/cvelistV5/tree/main/cves/2026/111xxx/CVE-2026-111676.json"
  },
  "details": "Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.",
  "id": "CVE-2026-111676",
  "modified": "2026-10-21T02:30:40.947771355Z",
  "published": "2026-10-16T17:39:35.960Z",
  "references": [
    {
      "type": "ADVISORY",
      "url": "https://github.com/CVEProject/cvelistV5/tree/main/cves/2026/111xxx/CVE-2026-111676.json"
    },
    {
      "type": "PACKAGE",
      "url": "https://github.com/faveosuite/faveo-helpdesk"
    },
    {
      "type": "ARTICLE",
      "url": "https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/app/Http/Controllers/Agent/helpdesk/TicketController.php#L2356-L2374"
    },
    {
      "type": "ARTICLE",
      "url": "https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/routes/web.php#L350"
    },
    {
      "type": "ADVISORY",
      "url": "https://hackmd.io/@hieuPenguinnn/faveo-helpdesk-ticket-tooltip-cross-department-idor"
    },
    {
      "type": "ADVISORY",
      "url": "https://nvd.nist.gov/vuln/detail/CVE-2026-111676"
    },
    {
      "type": "ADVISORY",
      "url": "https://www.vulncheck.com/advisories/faveo-helpdesk-through-2.0.3-broken-access-control-via-ticket-tooltip-endpoint"
    }
  ],
  "schema_version": "1.9.0",
  "severity": [
    {
      "score": "CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N",
      "type": "CVSS_V4"
    }
  ],
  "summary": "Faveo Helpdesk through 2.0.3 Broken Access Control via /ticket/tooltip Endpoint"
}