Safavieh Customer Service: Your Comfort and Satisfaction Matter
At Safavieh, we understand that exceptional customer service is the cornerstone of a successful business. We're committed to ensuring your experience with us is not just about purchasing high-quality rugs and home furnishings, but also about feeling valued and cared for throughout the process. Here's what you can expect from our customer service and how to get in touch with us.
Our Customer Service Promise
We promise to:
- Listen to your needs and provide personalized solutions.
- Answer your queries promptly and professionally.
- Guide you through our products and services with expertise.
- Resolve any issues or concerns to your satisfaction.
- Continuously improve our service based on your feedback.
Getting in Touch with Safavieh Customer Service
We offer several channels for you to reach out to us, ensuring you can always find a convenient way to connect.
Phone Support
Our friendly customer service representatives are available to assist you via phone. You can reach us at 1-800-223-0330 from Monday to Friday, 9:00 AM to 5:00 PM EST.
Email Support
If you prefer written communication, you can email us at customerservice@safavieh.com. We strive to respond to all emails within 24 hours on business days.
Live Chat
For immediate assistance, our live chat feature is available on our website. Click on the 'Chat with Us' button at the bottom right corner of your screen to start a conversation.
Social Media
You can also connect with us on our social media platforms. We're active on Facebook, Instagram, and Twitter. Our response time may vary, but we'll do our best to get back to you as soon as possible.
FAQs: Common Customer Service Queries
Before you reach out to us, you might find the answer to your query in our FAQs section. We've compiled a list of common questions and their answers to help you find quick solutions.
| Question | Answer |
|---|---|
| How do I track my order? | You can track your order by logging into your account on our website and clicking on 'Order History'. If you're not registered, you can use your order number and email address to track your shipment. |
| What is your return policy? | We offer a 30-day return policy. For more details, please visit our Returns & Exchanges page. |
| Do you offer international shipping? | Yes, we do. Please visit our Shipping Information page for more details. |
If you can't find the answer to your question, please don't hesitate to contact us. We're here to help!
