On Hold Zendesk at Marlene Walsh blog

On Hold Zendesk. If you set a schedule in your account and if you built the sla policy to respect business hours, the sla badge will consider the time. The agent is awaiting additional information or a resolution from a third party. This zendesk community tip is brought to us by colin piper. While on a call, you can put the customer on hold or mute your microphone so that you can consult with another agent or track down other information. It's not possible to reset the clock of the sla counter. Learn how to use custom ticket fields and automations to set a reminder on a zendesk ticket. It can be enabled by an administrator, and if it isn't enabled, you will not see it in your status options. To put a customer on hold (team,. This is an optional status that your admin enables.

What are the customer portal ticket statuses? Zendesk help
from support.zendesk.com

If you set a schedule in your account and if you built the sla policy to respect business hours, the sla badge will consider the time. It can be enabled by an administrator, and if it isn't enabled, you will not see it in your status options. Learn how to use custom ticket fields and automations to set a reminder on a zendesk ticket. This zendesk community tip is brought to us by colin piper. This is an optional status that your admin enables. While on a call, you can put the customer on hold or mute your microphone so that you can consult with another agent or track down other information. To put a customer on hold (team,. It's not possible to reset the clock of the sla counter. The agent is awaiting additional information or a resolution from a third party.

What are the customer portal ticket statuses? Zendesk help

On Hold Zendesk If you set a schedule in your account and if you built the sla policy to respect business hours, the sla badge will consider the time. This zendesk community tip is brought to us by colin piper. If you set a schedule in your account and if you built the sla policy to respect business hours, the sla badge will consider the time. While on a call, you can put the customer on hold or mute your microphone so that you can consult with another agent or track down other information. It can be enabled by an administrator, and if it isn't enabled, you will not see it in your status options. To put a customer on hold (team,. It's not possible to reset the clock of the sla counter. The agent is awaiting additional information or a resolution from a third party. Learn how to use custom ticket fields and automations to set a reminder on a zendesk ticket. This is an optional status that your admin enables.

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