Experiencing issues with your Contact Energy account or services? Need assistance understanding your bills? Want to switch plans or have a question that's been on your mind? Our dedicated customer service team is here to help. Let's delve into the various ways you can reach out to us and ensure your energy needs are met.
At Contact Energy, we believe in providing top-notch customer service that's as simple and straightforward as our energy plans. We're committed to ensuring our customers are at the heart of everything we do, so let's explore the best ways to get in touch with us.
Contacting Our Customer Service Team
Our customer service team is available to assist you Monday to Friday from 8:00 AM to 6:00 PM. Here's how you can get in touch with us during these hours:
Before diving into the direct contact methods, we recommend checking out our comprehensive Frequently Asked Questions (FAQs) section. You might find the answers to your queries, saving you time and effort.
Phone Support
If you prefer speaking with our team directly, we're just a phone call away. Our team is always ready to lend a listening ear and provide solutions tailored to your needs. To reach us, dial 0800 266 825 and follow the prompts to connect with the relevant department.
Please note that calls may be recorded for quality assurance and training purposes.
Email Support
For non-urgent matters, feel free to drop us an email at service@contactenergy.co.nz. Our team will gladly assist you and strive to respond to your email within one business day.
When emailing us, please provide as much detail as possible about your query to help us better understand and address your needs.
After Hours and Emergency Support
Encountering a power cut or an emergency situation outside our customer service hours? Don't worry, you can still get the help you need. Here's how:
For power cuts, please contact your local lines company. You can find the relevant number on the New Zealand Rivers Authority website. They will be able to provide assistance and updates on the power restoration process.
Emergency Services
In case of gas leaks or electrical emergencies, it's crucial to act swiftly and responsibly. Do not attempt to repair or diagnose the issue yourself. Instead, follow these steps:
- Ensure your safety and the safety of those around you by vacating the area if necessary.
- Immediately call emergency services by dialling 111. Inform them about the situation, and they will guide you on what to do next.
Additional Support Channels
While we strive to provide unparalleled customer service, we understand that everyone has unique needs and preferences. To accommodate this, we offer additional support channels:
You can connect with us on Facebook (@ContactEnergy) or Twitter (@ContactEnergyNZ). Our social media team is available to assist you Monday to Friday from 9:00 AM to 5:00 PM.
Webchat Support
We also offer webchat support for your convenience. To access this, log in to your My Contact account on our website. Once logged in, click on the webchat icon in the bottom right corner of your screen to start a conversation with our team.
Our webchat service is available from 7:00 AM to 7:00 PM, Monday to Friday.
Remember, we're always here to help. Whether you're a new or existing customer, we're committed to providing you with personalized, efficient, and friendly service. If you have any feedback or suggestions on how we can improve, please don't hesitate to let us know. After all, your voice matters to us. Now, why not give us a call or drop us an email? We'd love to hear from you. Have a fantastic day!