Amazon Connect Customer Hold Flow at Sara Mccall blog

Amazon Connect Customer Hold Flow. Use to manage what the customer experiences while the customer is on hold. Our standard practice is to provide a range. This is useful when, for example, you want to put the agent on hold while the customer enters. Making the caller “comfortable” while waiting in queue for the next available agent is the primary role of a “customer queue flow”. You can pass variables to the ‘set hold flow’ block, ‘set whisper flow’ block, and ‘set customer queue flow’ block to. Some examples include the prompts and options callers should hear while on hold or what part of the call should be recorded. Places a customer or agent on or off hold. With this flow, one or more audio prompts can be played to a. This topic defines the flow block for such tasks as capturing customer information, creating interactive phone menus for customer. Amazon connect natively supports warm transfers, which involve putting the customer on hold as the agent makes an introduction about the caller to another party.

This is useful when, for example, you want to put the agent on hold while the customer enters. With this flow, one or more audio prompts can be played to a. Use to manage what the customer experiences while the customer is on hold. This topic defines the flow block for such tasks as capturing customer information, creating interactive phone menus for customer. Places a customer or agent on or off hold. Making the caller “comfortable” while waiting in queue for the next available agent is the primary role of a “customer queue flow”. Amazon connect natively supports warm transfers, which involve putting the customer on hold as the agent makes an introduction about the caller to another party. Our standard practice is to provide a range. You can pass variables to the ‘set hold flow’ block, ‘set whisper flow’ block, and ‘set customer queue flow’ block to. Some examples include the prompts and options callers should hear while on hold or what part of the call should be recorded.

Amazon Connect Customer Contact Center in the Cloud AWS News Blog

Amazon Connect Customer Hold Flow Our standard practice is to provide a range. Making the caller “comfortable” while waiting in queue for the next available agent is the primary role of a “customer queue flow”. You can pass variables to the ‘set hold flow’ block, ‘set whisper flow’ block, and ‘set customer queue flow’ block to. Places a customer or agent on or off hold. This topic defines the flow block for such tasks as capturing customer information, creating interactive phone menus for customer. With this flow, one or more audio prompts can be played to a. Some examples include the prompts and options callers should hear while on hold or what part of the call should be recorded. Amazon connect natively supports warm transfers, which involve putting the customer on hold as the agent makes an introduction about the caller to another party. Our standard practice is to provide a range. Use to manage what the customer experiences while the customer is on hold. This is useful when, for example, you want to put the agent on hold while the customer enters.