"Flexible Floor & Decor Return Policy During COVID-19"

Understanding Floor & Decor's Return Policy During COVID-19

In light of the ongoing COVID-19 pandemic, many retailers, including Floor & Decor, have had to adapt their policies to ensure the safety of their customers and employees. One area that has seen significant changes is the return policy. If you're a Floor & Decor customer wondering about their return policy during these unprecedented times, you're in the right place. Let's dive into the details.

Floor & Decor's Standard Return Policy

Before we delve into the COVID-19 related changes, let's first understand Floor & Decor's standard return policy. Typically, Floor & Decor allows returns within 30 days of purchase for a full refund, provided the items are in their original, unopened, and undamaged condition. However, this policy is subject to change, especially during the pandemic.

Changes to Floor & Decor's Return Policy Due to COVID-19

Given the unique challenges posed by the COVID-19 pandemic, Floor & Decor has made several adjustments to its return policy. These changes are designed to minimize contact, promote safety, and accommodate the new normal. Here's what you need to know:

• Extended Return Period: Floor & Decor has extended its return period to 60 days from the date of purchase. This gives customers more time to inspect their purchases and return them if necessary.
• No-Contact Returns: To minimize contact and promote social distancing, Floor & Decor has implemented a no-contact return process. Customers can initiate a return online, and a return shipping label will be provided. The package can then be left at the customer's doorstep for pickup by the carrier.
• Store Returns: While Floor & Decor stores are open, some locations may have limited hours or require appointments. It's recommended to check the store's specific hours and policies before visiting. Additionally, some stores may only accept returns by mail to minimize contact.

Returns on Special-Order and Clearance Items

Floor & Decor's return policy for special-order and clearance items may differ from their standard policy. Special-order items are typically not returnable, while clearance items may have a limited return period. It's always a good idea to check the specific terms and conditions for these types of purchases.

What Items Are Non-Returnable?

Even with the extended return period, not all items are returnable. According to Floor & Decor's policy, the following items are non-returnable:

• Custom or special-order items
• Items not in their original, unopened, and undamaged condition
• Items that have been installed or used
• Electronics and appliances
• Food and beverage items
• Gift cards

How to Initiate a Return

Initiating a return with Floor & Decor is a straightforward process. Here's how you can do it:

1. Visit the Floor & Decor website and navigate to the "Order History" page.
2. Find the order you wish to return and click on "Return Items."
3. Select the items you wish to return and the reason for the return.
4. Choose whether you'd like a refund or a store credit.
5. Print the return shipping label (if applicable) and pack the items securely.
6. Drop off the package at a carrier location or schedule a pickup (if applicable).

Once your return is received and inspected, Floor & Decor will process your refund or store credit. The processing time may vary, so it's a good idea to keep an eye on your order history for updates.

Floor & Decor's return policy during the COVID-19 pandemic is subject to change, so it's always a good idea to check their website for the most up-to-date information. Despite the challenges posed by the pandemic, Floor & Decor is committed to providing excellent customer service and ensuring the safety of its customers and employees.