"What's Floor & Decor's Return Policy?

Understanding Floor & Decor's Return Policy: A Comprehensive Guide

When shopping for home improvement essentials, it's crucial to understand the return policy to ensure you're making informed purchases. Floor & Decor, a popular retailer for flooring and decor, has a straightforward return policy to help you shop with confidence. Let's dive into the details, so you know exactly what to expect.

Return Policy Basics

Floor & Decor offers a 90-day return period for most items, starting from the date of delivery. This window gives you ample time to inspect your purchases and ensure they meet your expectations. However, some exceptions apply, which we'll discuss later.

Unopened and Undamaged Items

To qualify for a return, items must be unopened and in their original, undamaged packaging. This is to ensure that the product can be resold as new. Make sure to keep the original receipt or packing slip, as you'll need it for the return process.

Floor and Decor Return Policy: 7 Key Rules You Must Know

Return Shipping Costs

Floor & Decor does not cover return shipping costs for standard returns. You'll be responsible for shipping the item back to them. However, if an item is defective or incorrect, they may cover the return shipping costs. We'll discuss this further in the next section.

Exceptions to the Return Policy

While Floor & Decor aims to make their return policy as flexible as possible, some items are not eligible for return. These include:

Custom or special order items
Items that have been installed or used
Clearance, final sale, and promotional items
Digital downloads and gift cards

Additionally, certain items may have a shorter return period. For example, electronics have a 30-day return period, and perishable items like plants have a 7-day return period.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, Floor & Decor will cover the return shipping costs and provide a replacement or refund. To initiate this process, contact their customer service team within 30 days of delivery.

Return Process

To return an item, follow these steps:

Visit the Floor & Decor website and navigate to the "My Account" section.
Locate the order you want to return and click on "Return Items".
Select the items you want to return and choose the return reason.
Print the return label and pack the item securely.
Ship the item back to Floor & Decor using the return label. Keep the tracking information for your records.
Once they receive and inspect the returned item, they'll process your refund. Refunds are typically issued within 7-10 business days.

Final Thoughts

Floor & Decor's return policy is designed to provide you with peace of mind when shopping for flooring and decor. By understanding the policy and following the return process, you can ensure a smooth and hassle-free experience. If you have any questions or need further clarification, don't hesitate to contact their customer service team for assistance.

Reference

Return Policy | Floor & Decor

Simply return the merchandise to any Floor & Decor® within 90 days of purchase with a valid sales receipt, and we will refund your purchase.