After last night's guests (5 people in a 2 bed, 2 bath) left, an "x" shaped crack, 5-6 inches long, was found in one of our glass shower doors like something had hit it. It isn't the easiest to see the crack (it isn't shattered), but we clean these doors between all guests and could never miss it. I'm looking for advice on how to proceed.
The shower is broken at my airbnb and can't be fixed during my stay, what should I do? So I checked in yesterday and found that the shower is broken. The host came in this morning and did his best to fix it's still broken. It's a bathtub/shower combo and 90% of the water goes through the bathtub spout and 10% comes out of the shower head.
Document the issue: If possible, take photos or video to document the issue like a missing or broken amenity. Message or speak to your host: Your host is your best point of contact to reach out to if anything comes up during your home, service, or experience reservation. It's likely that they'll be able to help you fix the issue.
Submit a claim to Airbnb ASAP, it must be before the next guest checks in. Don't wait for the written estimate, do it NOW! Take lots of pictures and submit to Airbnb Get a written estimate to repair, submit to Airbnb Get the repairs done and submit the bill to Airbnb. We just checked into an Airbnb for thanksgiving only to find that the plumbing is broken-toilets wont flush, sewer water came up from shower drain while my daughter was taking a shower.
We have a. Frustratingly, I noticed that a few reviews mentioned the issue with the shower so before booking I directly asked if there was any issues with the water in the shower and was told there were none. What are my options here?
If you, someone you invite, or a pet are responsible for damage during a home stay, service, or experience, let your host know right away. Do an internet search on "exploding shower door" and you'll see that the spontaneous, deafening explosion of previously intact, previously uncracked shower glass is totally a thing. That said, I would still try to see if Aircover will cover the cost of repair/replacement.
You never know. And the guest can also submit a claim to Airbnb to cover their medical bills. Whether you choose to offer.
Every home booking comes with AirCover for guests. If there's a serious issue with your Airbnb home that your host can't resolve, we're here to help. As my friends were arriving earlier they met with the host and got keys and entered the airbnb before I was even in the city.
One of them took a shower and broke the shower door in what she said was normal use.