An easy, extensible web based IT service management platform
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Fully configurable CMDB
HelpDesk and Incident Management
Service and Contract Management
Change Management
Configuration Management
Automatic SLA management
Automatic impact analysis
CSV import tool for all data
Consistency audit to check data quality
Data synchronization (data federation)
Reporting tools
Excellent solution! I haven't found a better way to manage my IT with a good way to handle my problems and changes.
Projeto muito organizado, com documentação muito bem feita. As extensões são muito bem documentadas e portáveis de uma versão para a outra.
Great! I have used 3 yeat ago. Currently, I using version 3.0.0 with design perfect, But it have a litle detection.
iTop has probably the best CMDB of all ITSM software, you can quickly create new CI's and add attributes in just a few clicks with the help of ITSM Designer.
A fantastic ITSM package.