Livechat apps are packed with useful features, yet they’re easy to set up and navigate.
Turn on notifications and never miss a chance to connect with customers.
We've all adapted this new mode of communication because it’s easy – you can chat while commuting on the train, waiting in line at the coffee shop or chilling on the sofa watching netflix. It doesn’t absorb your entire attention and you can pick up and leave a conversation whenever you have time. Why shouldn’t it be the same in customer communication? in the digital age, competition and buyer empowerment have become stronger than ever. Businesses that fail to adapt to changed customer preferences are not only frustrating their customers but leaving valuable profits on the table. People increasingly expect a high level of convenience when they’re talking with a business as well.
Live chat is one of the tools of a help desk software that enables customers to contact you through your website. When choosing the right help desk solution complete with a native live chat application, it is important to consider the speed of the live chat widget, as well as the functionality. The faster the chat button widget loads, the faster you can convert your website visitors into paying customers. To learn more about live chat, check out this link.
Easy integration with 200 tools
Those digital natives mentioned above are also well-represented among customer service agents. They are comfortable with technology and used to chatting with friends and family in their personal lives. Multiple, simultaneous open chat sessions is often the norm with this group, which is an important factor when providing
live chat support
services.
But these gen z/millennial agents have high standards about the technology they use, so not just any chat solution will do. Ones with features like programmed answers and co-browse should appeal to them and help them be superheroes to the customers they're supporting.