When you're shopping online at Marks & Spencer (M&S), it's always a good idea to request a gift receipt for the recipient. This allows them to exchange or return the item if it's not quite what they wanted. Here's a step-by-step guide on how to get a gift receipt from M&S online.

Before we dive into the process, it's important to note that M&S offers gift receipts as a printable PDF. This means you'll need access to a printer to create a physical copy. If you prefer a digital gift receipt, you can send it via email to the recipient.

Requesting a Gift Receipt During Checkout
M&S allows you to request a gift receipt at the time of purchase. Here's how:

1. **Add Items to Your Basket**: Start by adding the items you want to purchase to your online basket.
2. **Proceed to Checkout**: Once you've added all the items, click on the 'Checkout' button.

Select 'This is a Gift'
On the 'Delivery Options' page, you'll see a checkbox that says 'This is a Gift'. Tick this box to proceed with a gift receipt.
3. **Choose Your Delivery Option**: After selecting 'This is a Gift', choose your preferred delivery option and click 'Continue'.

Select 'Gift Receipt'
On the 'Payment' page, you'll see an option to 'Change' next to the 'Gift Receipt' field. Click on this to select 'Gift Receipt'.
4. **Enter Recipient's Details**: Fill in the recipient's name and your own name (as the sender). You can also add a personal message that will appear on the gift receipt.

5. **Complete Your Purchase**: Once you've filled in the recipient's details, click 'Continue' to proceed with your payment and complete your purchase.
Requesting a Gift Receipt After Purchase




















If you've already completed your purchase and forgotten to request a gift receipt, don't worry. M&S allows you to request one post-purchase.
1. **Visit M&S Customer Services**: Go to the M&S Customer Services page (https://www.marksandspencer.com/c/customer-services).
Contact M&S Customer Services
2. **Provide Order Details**: You'll need to provide your order number, the recipient's name, and the item details. M&S may also ask for your contact details to send the gift receipt.
3. **Request a Gift Receipt**: Clearly state that you'd like to request a gift receipt for the order. M&S will then generate a gift receipt and send it to you or the recipient, depending on your preference.
Remember, it's always a good idea to keep your gift receipts safe, just in case the recipient needs to return or exchange an item. Happy shopping!