TERMS AND CONDITIONS FOR THE MANG INASAL PROGRESSIVE WEB APP
These Terms and Conditions shall apply to all orders of Mang Inasal products ("Products") of a customer through this Mang Inasal Progressive Web Application (the "App"). By placing an order for Products through this App, you understand, agree with, and accept:
(i) these Terms and Conditions and any corresponding changes thereto which we may implement from time to time; and
(ii) our Privacy Policy in connection with how we process your personal information collected from this App.
For purposes of these Terms and Conditions, "Mang Inasal”, "our" or "we" shall refer to Mang Inasal Philippines, Inc., while "customer" or "you" shall refer to the customer who intends to purchase the Products from this App.
I. Territories Covered
You understand and agree that this App can only service selected areas, depending on the Order Fulfillment Option chosen. If your area is not within the Delivery Area or Pickup Area, you may visit the nearest Mang Inasal store.
Delivery Area
Mang Inasal offers delivery services in selected stores nationwide. Each Mang Inasal delivery store has a dedicated delivery area which cannot be changed. Thus, any forced request for re-routing of order to another store is strictly prohibited.
Pickup Area
Mang Inasal offers customer pick-up services in selected stores nationwide. The customer selects the store where order will be picked up. You cannot change the pick-up store once transaction is confirmed.
II. Account Creation
If you decide to place an order through this App, you will be asked to register by creating an account which requires your personal information such as name, complete delivery address, telephone or mobile number, email address and a password. Creating an account allows you to automatically fill out necessary delivery details such as delivery address and contact number on your next order. Inputting and confirming a password on the "Guest Information" or "Sign Up" page of the App, along with other confirmations, allows you to make an account. You must keep this password confidential and must not disclose it to anyone. If you believe someone else knows your password, please change your password immediately.
We reserve the right to suspend your registration if you violate any of these Terms and Conditions.
If you wish to order as guest, the App will require your name, telephone or mobile number and complete delivery address on every use of the ordering platform. The information you provide will only be used for the purpose of the pertinent delivery and for any subsequent issues on payment. If you are ordering as a guest, do not input or confirm any password on the pertinent pages of the App.
If another person used your account to order Products on your behalf, with or without your knowledge, such order shall be subject to these Terms and Conditions, and you agree that the order shall be considered your own and will be charged to you.
III. Fulfillment of Order
The online order submitted through this ordering platform will be fulfilled via delivery or pick up only. The delivery order is fulfilled either through riders or other third-party delivery services which we may engage while pickup is fulfilled by you based on the time and date you selected, and upon confirmation of your order by the store. We reserve the right to revise or add order fulfillment options in the future.
IV. Submission of Order
Upon submission of your online order, you are authorizing us to process your online order and preparation of the Products you have specified on your order form. However, we reserve the right to refuse the processing of your order without any notification should we find any incorrect or incomplete details, or any previous spurious transactions with the given personal information.
Also, non-response to SMS and calls from either store, or delivery rider may result in late or non-delivery of Products, or late preparation of the Products in store and should not be taken against us. Additional verification call or confirmation call may be required to proceed with your order.
V. Regular Order (Delivery)
By submitting your order via delivery through this App, you understand and agree that the processing of your order is subject to the following conditions:
1. The minimum food purchase for a delivery transaction is two hundred Philippine Pesos (Php200.00).
2. Orders are subject to a minimum delivery time of forty-five (45) minutes. You understand and accept that Products ordered should be consumed within one (1) hour after the delivery.
You understand and accept, however, that any delay due to heavy traffic, inclement weather, unavoidable technical difficulties in the stores or similar conditions or circumstances, are beyond our control and should not at any time be taken against us. Delivery services may also not be available in cases of extreme weather, natural disasters, and unavoidable technical difficulties in the store/s in your area.
3. For orders amounting to one thousand and one Philippine Pesos (Php1,001.00) and up, you will receive a call from our store to verify your identity and your order details. Due to the volume of the Products ordered, we do not guarantee that orders will be delivered within the 45-minute delivery period and the store will coordinate with you on the delivery serving time.
4. Orders totaling three thousand Philippine pesos (Php3,000.00) and above, are considered bulk orders and will not be accepted by the app. You may directly call our store to place your order.
5. There is an additional charge for extra condiments such as Chicken Oil and Toyomansi. Excessive requests of items such as utensils, other condiments and the like are subject to store discretion.
6. Any other special request outside the list of the Mang Inasal Product menu is strictly prohibited. Additional special request such as medicine, newspaper, cigarettes, grocery items and the like will not be entertained.
VI. Regular Order (Pickup)
By submitting your order via pickup through this App, you understand and agree that the processing of your order is subject to the following conditions:
1. There is no minimum food purchase for a pick-up transaction.
2. Orders will be prepared 15 minutes before the set pick-up time.
3. You are expected to arrive at the designated store at the set pick-up time. You understand and accept, however, that Products ordered should be consumed within one (1) hour after the products have been picked up.
4. For orders amounting to one thousand and one Philippine Pesos (Php1,001.00) and up, you will receive a call from our store to verify your identity and your order details. Due to the volume of the Products ordered, we do not guarantee that orders will be prepared within the fifteen (15) minutes preparation time.
5. Orders totaling three thousand Philippine pesos (Php3,000.00) and above, are considered bulk orders and will not be accepted by the app. You may directly call our store to place your order.
6. There is an additional charge for extra condiments such as Chicken Oil and Toyomansi. Excessive requests of items such as utensils, other condiments and the like are subject to store discretion.
7. Any other special request outside the list of the Mang Inasal Product menu is strictly prohibited. Additional special request such as medicine, newspaper, cigarettes, grocery items and the like will not be entertained.
VII. Advance Order
If you wish to order in advance for delivery and pickup, you may order in advance through this App by choosing your preferred date and time.
VIII. Order Acceptance and Confirmation
The acceptance of orders for the Products made through the App shall be at the entire discretion of Mang Inasal. We reserve the right to decline the order or delivery of the Products without giving any reason.
For Delivery, our acceptance of an order occurs when you receive an on-screen message or email message
confirming that your order has been placed ("Delivery Order Confirmation"). The Delivery Order Confirmation is a record of our agreement to deliver the Products you ordered and your obligation to pay the price of the Products in full.
The Order Confirmation for Delivery will contain the following information:
Delivery:
a. Your pertinent order number;
b. The date and time of your order;
c. The address to which your order will be delivered;
d. The Mang Inasal store that has received and will process your order
For Pickup, our acceptance of an order occurs when you receive an on-screen message or email message confirming that your order has been placed ("Pickup Order Confirmation"). The Pickup Order Confirmation is a record of our agreement to prepare the Products you ordered and your obligation to pay the price of the Products in full and for you to pick up the Products at your designated date and time.
The Pickup Order Confirmation will contain the following information:
Pickup:
a. Your pertinent order number;
b. Time reminder to pick up the order;
c. The Mang Inasal store that has received and will process your order
IX. Changes of Order
For Delivery and Pickup, once Order Confirmation has been issued, orders are considered final and may not be changed.
Additional orders may be made for pickup payable in cash, upon arrival of a customer at the designated Mang Inasal store before payment. For pick-up transaction paid online via credit or debit card, additional order/s made upon arrival of a customer at the designated Mang Inasal store will already be considered a separate transaction.
X. Cancellation of Orders
For Delivery and Pickup, once Order Confirmation has been issued, orders are considered final and may not be cancelled.
We reserve the right to refuse any cancellation in case the order has already been prepared or dispatched prior to the receipt of your request for cancellation. You will be charged if the order has been prepared or dispatched.
If payment is made via credit card and the cancellation of order was successful, it will be your responsibility to contact the issuing bank to cancel or process the refund of the payment made.
XI. Prices and Payment
Unless otherwise stated in writing, the Product prices quoted on this App are inclusive of value-added taxes, any other applicable taxes and delivery charge. The Product prices on this App are subject to change without prior notice.
To check the price/s of the Product you want to order, please click the Checkout button to see the breakdown and total amount due.
You can pay by any of the following methods:
A Senior Citizen (SC) or Person with Disability (PWD) discount may be applied on the delivery or pickup
transaction, provided you comply with the Delivery and Pick-up Conditions stated below. Senior citizen and PWD discount cannot be availed in conjunction with other discounts and/or promotions.
We reserve our right to refuse to deliver or prepare any order if for whatever reason we believe that payment will be refused at any stage.
XII. Refund
In case of a refund, any refund for payments made in cash would need to be processed by our Customer Services team by calling (02) 8898-7777. Refunds for orders paid online via credit card or upon delivery via credit card must be processed by you through your issuing bank.
XIII. Delivery Conditions
You agree to accept delivery of the Products at the agreed time and place of delivery, subject to the specific delivery conditions below:
Product Availability
You understand and agree that product/s are subject to availability at the time the order has been placed. If the products you ordered are not available at the set delivery time, we may offer you a reasonable substitute product or equivalent quality and price or we may advise you through phone call (local Philippines), SMS or electronic mail (outside Philippines) for alternative product/s. You understand that should you choose to order other product/s, this may affect the purchase price.
ID Validation
For credit card transactions payable upon delivery, you will be requested to present a valid ID to our delivery rider for validation.
If a Senior Citizen (SC) or Person with Disability (PWD) discount was applied on the delivery transaction, the SC or PWD must be physically present at the time and place of the delivery, and the SC or PWD card must be presented to our rider for validation. Discount will not be applied if SC or PWD card is not presented, you will be required to pay the full amount.
XIV. Pick-up Conditions
You agree to pick up the Products at the agreed time and selected store, subject to the specific pick-up conditions below:
Pick-up Time
You may choose your preferred pick-up date and time before a Pickup Order Confirmation is made.
You are expected to arrive at the designated store at the set pick-up time. Store will only hold orders at a maximum of 1 hour from the set pick-up time. You understand and accept, however, that Products ordered should be consumed within one (1) hour after the products have been picked up.
We shall exert reasonable efforts to meet the pick-up time upon clicking the 'Place Order ' button, where applicable. You understand and accept, however, that any delay due to order volume, or similar or analogous conditions or circumstance, are beyond our control and should not at any time be taken against us.
Product Availability
You understand and agree that product/s are subject to availability at the time the order has been placed. If the products you ordered are not available at the set pick-up time, we may offer you a reasonable substitute product or equivalent quality and price or we may advise you through phone call (local Philippines), SMS or electronic mail (outside Philippines) for alternative product/s. You understand that should you choose to order other product/s, this may affect the purchase price.
ID Validation
For credit card transactions payable upon pick up, you will be requested to present a valid ID to our cashier for validation.
If a Senior Citizen (SC) or Person with Disability (PWD) discount was applied on the pick-up transaction, the SC or PWD must be physically present at the time and place of pickup, and the SC or PWD card must be presented to the cashier for validation.
XV. Promotions and Coupons (Special Offers)
From time to time, products may be subject to special offers. Any special offer may be subject to these Terms and Conditions, unless otherwise specified by us. In case of inconsistency between the special offer and these Terms and Conditions, the former shall prevail. We reserve the right to change the conditions and/or availability of special offers or withdraw them at our discretion. However, we will honor any order received before the withdrawal or changes on the special offers. All special offers are valid only within the promotional period, are subject to change and are not valid in conjunction with other offers, unless otherwise stated.
For special offers made available through online coupons, these coupons may have separate mechanics and qualifiers which will be explicitly stated in each coupon. In order for you to successfully avail the coupon, you understand and acknowledge that you will follow the mechanics and qualifiers stated in each coupon, and that your failure to do so may result in your ineligibility or inability to avail the same. In such a case, you agree that we will not be liable for your ineligibility or inability to avail the coupon.
XVI. Limitation and Liability
We shall not be liable for any loss, expense, cost or damage arising directly or indirectly out of or in connection with: (i) your use of this site and/or application; or (ii) the delay beyond the estimated time or date of delivery or pick up; or (iii) availability of product/s at any given time; or (iv) force majeure; or (v) your ineligibility or inability to avail any special offer or coupon if you are unable to follow the relevant terms and conditions, or qualifiers/promo mechanics of such special offer or coupon; or (vi) any circumstances beyond our control, and over which we could not have avoided even with the exercise of reasonable care, or any indirect or unforeseeable loss suffered or incurred by customers or third parties. In any event, our liability for any given transaction shall not exceed the total price charged for the relevant items.
The Products ordered should be consumed within one (1) hour from their actual receipt. We will not be liable for any event that may arise as a result/consequence of consuming the Products beyond the specified time.
XVII. Intellectual Property
This site and/or application contains the Mang Inasal and their logos, and other trademarks, service marks, product names, designs, titles, words or phrases, graphics and logos used in connection with the site and/or application (Collectively, the "Trademarks"), including, all text, images, photographs, illustrations, data, and/or other related information, and other materials featured, displayed, contained and available in and on the site and/or application (collectively, the "Content"), are owned by or licensed to Mang Inasal.
The Trademarks, Content and related proprietary property are protected from copying and imitation under national and international laws and are not to be used, reproduced, adapted (whether in its original form or derivations thereof), or copied, in whole or in part, without the express written permission of Mang Inasal. Third parties are not allowed to use the Trademarks and Content in any manner, or for any other purpose, commercial or otherwise, without Mang Inasal’s prior express written consent.
XVIII. Privacy Policy
Our Privacy Policy, and any changes thereto which we may implement from time to time, in connection with how we process your personal information collected from this App may be found in the Privacy Policy. You agree that with your acceptance of these Terms and Conditions, you have read, understood and accepted our Privacy Policy.
XIX. Updating these Terms and Conditions
Whenever necessary, we may, from time to time, update and/or revise these Terms and Conditions. We shall inform you of any update or revision by placing the date of the latest version on top of these Terms and Conditions.
XX. Miscellaneous Provisions
These Terms and Conditions shall be governed by and interpreted in accordance with Philippine law. In case of disputes, the venue for any action shall be the proper courts of Pasig City to the exclusion of all other venues.
Failure of Mang Inasal to enforce a particular term or condition does not constitute a waiver of that term or condition by Mang Inasal, and shall not be construed as a waiver or variation of it or preclude its exercise at any subsequent time.
If any of the terms or conditions is held to be invalid or unenforceable, then such term or condition shall, so far as it is invalid or unenforceable, be given no effect and shall be deemed not to be included in these Terms and Conditions, but without invalidating any of the remaining provisions.
XXI. Contact Us
If you have any questions regarding this Terms and Conditions, please contact us through:
Customer care hotline: (02) 8898-7777
Customer care email address: feedback@manginasal.com
PRIVACY POLICY
DESCRIPTION OF SERVICES
Mang Inasal Philippines, Inc. (“We” or “Mang Inasal”) is the Personal Information Controller, as defined under Republic Act No. 10173 or the Data Privacy Act of 2012, responsible for ensuring the privacy of the personal information you provide through the use of this Mang Inasal Progressive Web App (the “App”). As such Personal Information Controller, we process your personal information in accordance with the Data Privacy Act of 2012 and this Privacy Policy.
WHAT WE COLLECT/ HOW WE COLLECT
If you decide to place an order through this App, you will be asked to register by creating an account which requires your personal information such as name, complete delivery address, telephone or mobile number, email address and a password. Creating an account allows you to automatically fill-up necessary delivery details such as delivery address and contact number on your next order. Inputting and confirming a password on the "Guest Information" or "Sign Up" page of the App, along with other confirmations, allows you to make an account. You must keep this password confidential and must not disclose it to anyone. If you believe someone else knows your password, please change your password immediately.
We reserve the right to suspend your registration if you violate any of these Terms and Conditions.
If you wish to order as guest, the App will require your name, telephone or mobile number and complete delivery address on every use of the ordering platform. The information you provide will only be used for purpose of the pertinent delivery and for any subsequent issues on payment. If you are ordering as a guest, do not input or confirm any password on the pertinent pages of the App.
If another person used your account to order Products on your behalf, with or without your knowledge, such order shall be subject to these Terms and Conditions, and you agree that the order shall be considered your own and will be charged to you.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information for the following purposes:
For purposes of this Privacy Policy, these purposes (other than the fulfillment of your delivery or for-pick-up order), shall be referred to as “direct marketing purposes”.
In the process of communicating with you for direct marketing purposes, we may also invite you to join communities or groups in certain messaging applications, or communicate with you via social media applications (collectively, “Applications”). In accepting our invitation to these messaging applications or in communicating with us through social media applications, you should note that we do not have any control over how these Applications use or process your Personal Information. As such, you understand that we will not be responsible for the protection and privacy of your Personal Information which you provide in the course of your use of these Applications to communicate with us. For clarity, such Applications are not governed by this Privacy Policy. You should exercise caution and review the privacy policy applicable to the application in use.
We also share your information with our service providers, subsidiaries, affiliates and franchisees, to fulfill your order. From time to time, we may also share your personal information with our subsidiaries, affiliates, partners and franchisees for their use and processing in accordance with this Privacy Policy.
We do not sell, distribute or lease your personal information to third parties other than those stated above, unless we have your permission or are required by law to do so.
SECURITY STORAGE AND DISPOSAL
We are committed to ensuring that your personal information we collect and store is secure. To prevent unauthorized access, processing or disclosure of your personal information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information we collect online such as but not limited to data encryption and access restrictions on our databases.
We store your personal information through our authorized third-party’s secured database, which may be accessed by our service providers, subsidiaries, affiliates and franchisees for delivery services. We retain your personal information as long as your account is active or as long as necessary to fulfill your delivery orders. If there is no activity within thirteen (13) months, we shall dispose of your personal information in accordance with the relevant privacy rules and our internal guidelines.
LINKS TO OTHER WEBSITES
The App may contain links to other websites of interest as indicated below. The only links the customer can be directed to outside the App are Mang Inasal’s pages on social media and the Mang Inasal official website:
Mang Inasal Official Website: http://www.manginasal.com/
Facebook: https://www.facebook.com/MangInasalPhilippines/
Instagram: https://www.instagram.com/iammanginasal/
Youtube: https://www.youtube.com/channel/UCnglSsEk9EGhQHOfCxqwfaA
However, once you have used these links to leave the App, you should note that we do not have any control over these other social media sites. Therefore, we will not be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
UPDATING THIS PRIVACY POLICY
Whenever necessary, we may, from time to time, update and/or revise this Privacy Policy. We shall inform you of any update or revision by placing the date of the latest version on top of this Privacy Policy.
INQUIRY ON THIS PRIVACY POLICY
If you have any questions regarding this Privacy Policy, or our use of your personal information, please contact us through:
The Data Protection Officer - Jollibee Foods Corporation
E-mail: dpo@jfc.com.ph
14th Floor, Jollibee Plaza, F. Ortigas Jr. Road, Ortigas Center
Pasig City, Metro Manila, Philippines 1605
In order for us to attend to your queries expeditiously, we prefer that inquiries be made via e-mail.