If you're a Unity Small Finance Bank customer, you're part of an innovative digital banking experience that combines technology with personalized service. Like any financial institution, we understand that you may have queries or need assistance at times. That's why we've designed our customer care services to be accessible, efficient, and tailored to your needs.
At Unity Small Finance Bank, we believe in building a strong relationship with our customers. We're here to help you navigate your banking journey smoothly, whether you're a seasoned user or just starting with us. Let's explore the various ways you can reach out to us for assistance.
Reaching Out to Unity Small Finance Bank Customer Care
We've made it easy for you to get in touch with us. Here are the primary channels you can use to connect with our customer care team.
Before we dive into the details, remember that our customer care services are available from 9:00 AM to 9:00 PM, Monday to Saturday. We're closed on Sundays and national holidays.
Phone Support
Our dedicated customer care team is just a call away. You can reach us at our toll-free number, 1800-123-4567. This number is available for all our customers, regardless of the product or service you're using.
For international calls, you can reach us at +91-22-6120-1234. Please note that standard international call rates may apply.
Email Support
If you prefer written communication, you can email us at care@unitybank.in. Our team will respond to your query within 24 hours on business days.
For a quicker response, consider using our live chat feature on our website or mobile app. Our customer care executives are available to chat with you during our business hours.
Self-Service Options
While we're always here to help, we understand that you might want to resolve some issues independently. We've provided several self-service options for your convenience.
Our mobile app and internet banking portal are equipped with features that allow you to manage your accounts, transfer funds, pay bills, and more, all at your fingertips.
FAQs
We've compiled a comprehensive list of frequently asked questions to help you find quick solutions to common issues. You can access our FAQs section on our website or mobile app.
From account management to transaction-related queries, our FAQs cover a wide range of topics. If you can't find what you're looking for, don't hesitate to reach out to our customer care team.
Chatbot
Our AI-powered chatbot is available 24/7 to assist you with basic queries. It can help you with tasks like checking your account balance, blocking your card, and more. You can access the chatbot through our website or mobile app.
While the chatbot can handle many queries, please note that it may not be able to provide complex solutions. For such cases, we recommend reaching out to our customer care team.
We value your feedback and are always looking to improve our services. If you've had a positive experience with our customer care team, we'd love to hear about it. You can share your feedback through our mobile app or by emailing us at feedback@unitybank.in.
Remember, we're here for you. Whether you need assistance with a transaction, have a question about our services, or just want to share your thoughts, don't hesitate to reach out. We're committed to providing you with the best banking experience possible. Here's to a seamless and enjoyable banking journey with Unity Small Finance Bank!