Penguin Return Policy

At OriginalPenguin.com, we want you to be satisfied with your online purchase. If you are not completely satisfied, you may return your purchase by following the guidelines below: Extended Holiday Returns Extended Holiday Returns Now through 11/30/23 all items purchased can be returned until 1/31/22024. Purchases made.

Easy Returns: We will issue a refund, excluding any shipping and handling fees, for all unused, undamaged and/or defective products returned within 90 days of purchase. All products must be returned in its original packaging and with all accessories to ensure a full credit. If you need to return an item, we offer up to two replacements within one year of your purchase date, provided you selected shipping insurance.

The item must be unworn, unwashed, and have the original tags still attached.Contact our customer service team with your order number and a description of the issue. Penguin Magic exists to make our customers happy. If your product is damaged or defective in any way, please return it to us within 45 days of purchase for a full refund or store credit.

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase. What are my payment options? Why was my order cancelled/backordered? Can I ship to an address outside the United States? What is your returns policy and when will I receive credit for a return? What do I do if my shipment contains damaged, missing or incorrect items? How is sales tax calculated? Can I place an order for a prison inmate? Need to return something to Original Penguin? Visit Store Return Policies for their full return, refund and exchange policy.

Shipping & Return Policy Shipping Most orders will ship within 1-2 business days, however, some larger orders may take longer. We offer free shipping to orders over $99 to shipping addresses located within the Contiguous US. Returns Returns are accepted.

We must be notified of any claims or problems within 30 days of purchase. You may return or exchange any book in its original condition for a store credit within 7 days of receiving your order. Without a receipt/invoice, a return may be approved for store credit at the manager's discretion and only at the current value of the book.

Find out about our return policy at Original Penguin®. You have 28 days to return your order. All items can be returned, including sale items.

FREE UK returns via CollectPlus or Royal Mail.