Zoho Desk Admin Console

Details on how to access the Admin Console, along with a summary of all the features and functionalities available in the Zoho Mail Admin Console. You can access your Zoho Mail's control panel by logging into the Admin Console with your Admin or Super Admin credentials. Alternatively, you can also click on your profile picture on the top right portion of your mailbox, and click the Admin.

Run your entire business with Zoho's suite of online productivity tools and SaaS applications. Over 75 million users trust us worldwide.Try our Forever Free Plan! Sign in to Zoho Desk to efficiently manage and streamline your customer support operations.

1. How can I add members to my team? Access the Admin Console window and navigate to the Members tab. Select Invite New Member.

Enter email addresses and assign roles (Admin or Member). Click Invite Members. 2.

How can I manage user licenses? Go to. Desk Organization Settings Knowledge BaseSearch our knowledge base, ask the community or submit a request. Sign in to access your apps.

Manage org level info into customized tabs and get easy access to all your admin level needs with the Admin Panel. A central location to quickly set up and manage Zoho One across your organization. Support Administrator: By default, admin profile users have access to all the features.

However, they can also choose to enable and use only the specific options and functionalities they need within their profile permissions settings. Agent: This profile has limited access to the features. Light Agents: This profile has very limited set of permissions (such as read-only).

The Zoho Developer console is a developer platform that allows you to create ready-to-deploy cloud applications in the Zoho console, using drag-and-drop tools. You can use the console to build extensions, custom applications, and vertical CRM solutions. Every organization has a role hierarchy that can be replicated in your Zoho Desk account to extend the relevant permissions for the agents to access the data and customer information.

For example, a Support Manager needs access to all the tickets that their team agents work, while support representatives need access to only their tickets and at times their peers' tickets.

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