All return requests must be approved by Colorescience Concierge prior to shipping the products back. Once approved, your returned package must include the provided Colorescience shipping label on the return package. Once complete, you can drop off your return or exchange package in your outgoing mailbox or at your nearest post office.
The Colorescience return policy offers customers a standard 30-day return window for most products purchased through their official website, ensuring flexibility and satisfaction for online purchases. Clear guidelines on return eligibility, refunds, and exceptions support Colorescience's commitment to customer care. By understanding the process and conditions, customers can navigate returns.
Need to return something to Colorescience? Visit Store Return Policies for their full return, refund and exchange policy. Shippings and Returns Order Confirmation Emails Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order. This email includes your order number, the details of products, prices, quantities, promotional information, your shipping and billing addresses.
How to Return or Exchange: To initiate a general return or exchange, please contact Colorescience at [email protected] including your full name, order number, email associated with the order, and which product (s) you'd like to return or exchange. All return requests must be approved by Colorescience Concierge prior to shipping the products back. All return requests must be approved by Colorescience Concierge.
Once approved, your returned package must include the provided Colorescience shipping label on the return package. Once complete, you can drop off your return or exchange package in your outgoing mailbox or at your nearest post office. Colorescience's Concierge team is available to assist you via email at concierge@colorescience.com or by phone at 866-426-5673, from 8am to 4pm Pacific, Monday.
Read our most frequently asked questions related to orders, shipping and delivery, general product questions, returns, our rewards program, and more. For returns and exchanges, please go to our Returns Portal and you will receive instructions on how to proceed. If you have any questions about your return or exchange, please email info@colorescienceuk.com.
