Usually the value of the item, insurance, freight, duty and fees are calculated to determine your rate. What is Import Duty? Import duty is a tax collected by your country's authorities on the goods that arrive from other countries. For the following countries Duties/GST/Taxes are paid at checkout - nothing extra to pay at customs.
If you do not pay, your order will be held or returned back to us. We have no control over these charges and we're unable to tell you what the cost may be, as policies vary from country to country. If unsure, we'd recommend contacting your local customs office before you order.
Can I get a refund on the customs fees paid, if I return the items? Free 2-day shipping to US and free standard shipping to countries including US, Canada, UK, Europe on all orders over $50 USD! Further, you agree Princess Polly may delegate the obligation to import any Products on your behalf to a subcontractor (e.g., customs broker). You will pay the duties & taxes in addition to the purchase price of Products. On the rare occasion that you are contacted by our courier partner to complete a customs form, please complete and pay the invoice then contact our customer service team to be reimbursed.
Timeframes for standard shipping options are in business days (Mon-Fri). *Shipping costs may differ due to order weight. You may have used a discount code at checkout making the subtotal of the order less than the free shipping threshold.
If you are an international customer and need to pay duties and taxes this is calculated separately from your shipping cost. Duties and taxes are included in the shipping line item at checkout, even if your order has qualified for free shipping. WHERE DO YOU SHIP TO? We ship all over the world with the exception of the following countries due to COVID-19 restrictions: Belarus, Brunei, Bhutan, Central African Republic, Chad, China, Congo - Kinshasa, Cuba, French Guiana, French Polynesia, Guadeloupe, Iran, Laos.
No, UK and European customer orders are shipped from our USA based warehouse in California. Please note: International duties and taxes still apply. You can find our UK and Europe shipping information here.
Princess Polly is the go-to fashion destination for trendsetters worldwide. Shop women's clothing today and get access to super fast shipping and easy returns. I'm located in Ontario and want to place an order from Princess Polly but was wondering if I'd have to pay duties/customs? Whenever I order from IAMGIA or Tigermist I have to and I'm not sure if princess polly is the same.