How to Return a Rug to Rugs.com: Step-by-Step Guide

Returning a rug to Rugs.com doesn’t have to be stressful—follow this clear guide to complete your return smoothly and get your refund fast.

Return Policy While we love to think every rug we ship out is the perfect one for every customer, we know these things don't always work out. If it turns out that your rug is less than what you expected, don't worry--you can send it back! Rugs.com is proud to offer free shipping on returns within 30 days of you receiving your order. To start the returns process, please reach out to customer.

Rugs.com offers a generous return and refund policy for its customers. If you're not completely satisfied with your purchase, you can return your rug within 30 days of receiving your order. The company provides free shipping on returns, making it easier for you to send back your item.

However, certain conditions apply. How do I return an item? We make returning an item easy! If your order was received within the last 30 days and is eligible for a return, you can use our Self-Service Returns portal to get your return label and updates when your return is received and your refund is processed. Eligibility for free returns & full refunds.

While customers can make changes or have a rug altered by a professional, this will invalidate our 30 days return policy and warranty. Any other conceivable change to a rug's original size or shape. If it turns out that your rug is less than what you expected, don't worry--you can send it back! We offer FREE return shipping on returns as long as the request is initiated within 30 days of you receiving your order.

Click on the item you'd like to return. *Note: You can only process one item at a time. If you have multiple items to return you'll need to do the return process for each item! Each item MUST have its own label.

2.) Pick a reason that best describes your return. We want to know why you're returning so we know how to improve our services in the. Returns We hope you love your new purchase! However, if you're looking for return information we can help! What is Rugs USA's returns policy? (Canada) What is Rugs USA's return policy? (United States) Do I need to wrap my rug for return? Why can't I process my return? How do I start a return? Can I make an exchange? Will I be charged for return.

Rugs.com Customer Service Videos How to Remove Wrinkles from Your Rug Check out our guide on how to remove any creases that may have appeared in your rug during transit. If your rug isn't the perfect match, you can return it within 30 days of delivery. Please note that return shipping costs are your responsibility, and you'll need to take the item to the carrier of your choice.