How does PeykYar work?
You create a shipping request, set your budget, and verified travelers can make offers. Once you accept an offer, your payment goes into Trustap escrow. The funds are only released when you confirm successful delivery.
Which countries can I shop from?
PeykYar supports any country where a verified traveler is available. Availability depends on posted trips from travelers.
Who pays customs duty?
The buyer (shipper) is responsible for customs/import duty. Travelers may be required to present the package at customs, but fees must be settled by the buyer.
Can a traveler refuse after accepting my request?
In rare cases (e.g., visa issues, canceled trip), a traveler may cancel. If that happens, your funds remain safe in escrow until you reassign another traveler.
When do I pay?
Payment is made once you accept a traveler’s offer. The money stays in escrow until you confirm delivery.
How do I pay?
Payments are handled via Trustap, supporting secure card transactions.
How will my item reach me?
The traveler will hand it over at the agreed meeting point or deliver it to your specified address (depending on what’s agreed in the offer).
Will the traveler open my package?
No, travelers cannot open sealed packages. The only exceptions: (1) if customs officers at the airport require inspection, or (2) at the handover if both parties agree to check contents before confirming delivery.
What about package insurance?
Your payment is insured through escrow. For expensive/fragile items, you can purchase extra insurance, but escrow protects you from paying unless delivery is confirmed.
How is a traveler verified?
All travelers must complete ID verification (KYC) via Stripe, link a valid payment method, and maintain good standing on PeykYar.
What if my item is delivered damaged or incomplete?
You should inspect the item at handover. If it’s damaged/incomplete, you can refuse to confirm delivery. Funds will stay in escrow until PeykYar support resolves the dispute.
What if the traveler doesn’t show up?
If a traveler fails to deliver, you can reassign your request. Funds remain safe in escrow.
Can I cancel my request?
Yes. If no traveler has accepted yet, cancellation is free. If you cancel after confirming a traveler, cancellation fees may apply.
How does PeykYar work for travelers?
You browse requests that match your route. If you accept, the buyer’s payment goes into escrow. You deliver the item, and after buyer confirmation, funds are released to your linked bank account.
What is verification for travelers?
Travelers must pass KYC identity verification (Stripe Identity) and comply with PeykYar’s policies before accepting shipments.
Can I cancel after accepting a request?
Only in unavoidable situations (flight changes, emergencies). Frequent cancellations may affect your rating.
What if the buyer refuses to pay me?
Impossible. Payment is already held in escrow once they confirm you as a traveler.
What if the item doesn’t fit in my luggage?
Check dimensions and weight before accepting. Once you accept, you are responsible for carrying the item.
What if I cannot deliver the item?
Inform PeykYar support immediately. Escrow ensures buyer funds are protected until resolved.
Is PeykYar legal?
Yes. PeykYar is a peer-to-peer marketplace with escrow protection. However, you must follow airline, airport, and customs regulations.
Can I trust the buyer/sender?
Yes. Buyers are verified, and their funds are locked in escrow before you travel.
What if I am stopped at customs?
You must comply with customs checks. Items may be opened only by customs officials. PeykYar prohibits restricted/illegal items — carrying such items may suspend your account.
Will I ever open the package?
No, except if (1) customs requires inspection, or (2) the buyer requests checking at handover to confirm completeness.
What if the item is damaged or lost during travel?
If damage/loss is caused by negligence, you may be liable. Only accept items you can handle safely.
How do I get paid?
Payment is automatically released from escrow once the buyer confirms delivery.
When do I receive my payment?
Within 2–3 business days, depending on your bank.
Are there prohibited items?
Yes. Dangerous goods, illegal items, and restricted goods (e.g., liquids above airline limits) cannot be carried.
What happens in case of disputes?
Disputes are escalated to PeykYar. Escrow ensures no money is released until resolved fairly.
How does PeykYar work for senders?
Businesses can post requests, and verified travelers deliver items securely. Escrow ensures safe transactions.
How do I sign up as a business?
Register under “Business Account,” complete KYC verification, and provide required documents.
Why do I need verification?
To prevent fraud, ensure compliance with regulations, and build trust with travelers.
Which countries can I ship to?
Anywhere PeykYar has travelers — both domestic and international.
Who pays customs duty?
The sender/buyer is responsible unless otherwise agreed.
Can a traveler refuse after accepting?
In rare cases, yes. If so, your funds remain safe in escrow until another traveler is assigned.
When do we pay?
At the time of confirming a traveler.
How do we pay?
Through Trustap’s secure escrow system.
What about insurance?
Escrow protects your money, but you may choose extra insurance for high-value shipments.
What if my item is delivered damaged or incomplete?
You can raise a dispute within the app. Escrow ensures no release of funds until resolved.
What items cannot be shipped?
Illegal, dangerous, restricted, or fragile items not suitable for air transport. See PeykYar’s prohibited items list.
Can I track my request?
Yes. Requests are updated in real time inside the PeykYar app (status: pending, accepted, in transit, delivered).
What is escrow and why does PeykYar use it?
Escrow means your money is only released once delivery is confirmed. It protects both buyer and traveler.
What if there’s a dispute?
Escrow keeps funds safe while PeykYar investigates. Both parties may provide evidence before resolution.
Can I contact PeykYar support?
Yes, anytime via the in-app Help Center or support email.
Is PeykYar safe?
Yes. Verification (KYC), escrow payments, ratings, and real-time tracking make PeykYar a secure platform.