I Didn't Get My Amazon Package
If your Amazon package shows as delivered but you are not able to find it, visit Amazon Customer Service website. Find details on how to track your order down. Wait 48 hours; in rare cases packages may say delivered up to 48 hours before arrival.
If you haven't received your package within 30 days of expected delivery, please contact us and we'll do everything we can to help. One of the most frustrating experiences for shoppers is waiting for an Amazon package that never arrives. If you find yourself in this situation, don't panicthere are effective steps you can take to resolve the issue and receive your ordered items.
Whether your package shows as delivered but hasnt arrived, your tracking has stopped updating, or your order is running significantly behind schedule, this guide covers seven proven ways to resolve Amazon delivery issues and get your shipments back on track. If your Amazon package never arrived, you can contact Amazon customer service online or by phone and request a refund or replacement. You may also need to check with the courier or your neighbours if the item is shown as delivered.
If your item was sold and shipped by Amazon, you can go through their customer service to try for a refund or replacement. If the item was through a 3rd party seller, you can contact them for assistance. If your order was shipped by Amazon and you receive an empty shipping package, contact our Customer Service within 30 days of expected delivery.
We'll do everything we can to help. Where's My Stuff? What to do when your package is not delivered, when tracking shows package as delivered but you havent received it or when you have other delivery issues. Missing package: if your package shows as delivered but you haven't received it, check the Find a missing package that shows as delivered page.
Missing items: if you received a package that's missing an item, it may have been shipped separately. Check your orders, then refer to Find a missing item. Complete guide on what to do when your Amazon package doesn't arrive, including how to track orders, contact customer service, and file missing package claims.
