Have a question or need help with an issue? We've got answers to all of your FAQs from ordering and tracking to returns and refunds, and more. As long as you're within the 30-day limit, the Wayfair return policy is simple. You can receive a full refund, minus shipping.
Here's what you should know. Thoughts on open box items This is my first time ordering from wayfair. I understand that open box items cannot be returned and I am planning on purchasing an upholstered bed.
What have your experiences been like with open boxed items? Was everything in new condition? The Wayfair Return Policy isn't always easy to read, but one thing is clear - you can't return Open Box items after you buy them. Of course, you can try to call Wayfair Customer Service and ask (very, very nicely) if they'll make an exception.
How long do you have to return something to Wayfair? You have within 30 days of delivery to return an item. What is Wayfair's return policy during the holidays? If you purchased an item anytime between November 1 and December 31, you are given a grace period through January 31. Does Wayfair accept returns on open-box items?
If you purchased furniture, appliances, or other items from Wayfair, know how the return policy works so you know exactly what can or cannot be returned. Everything you need to know about making returns at Wayfair, including the return fees and other fine print. The wayfair open box policy is non-returnable.
What is the Wayfair rug return policy? The wayfair rug return policy follows the standard 30-day rule. The rug must be returned in its original condition. If the original packaging isn't available, you must secure it in similar packaging for shipment.
How do I return something to Wayfair?