Good day! Have you ever phoned an automated voice on a customer service hotline? There you have it, an interactive voice response (IVR) system. It's a piece of technology that enables a computer to communicate with users via touch-tone and voice inputs via a phone keypad. To know more visit https://botpenguin.com/glossary/ivr
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What is Interactive Voice Response?- Benefits of Using IVR in Call Centres | RingCentral Blog UK
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Learn why an Interactive Voice Response (IVR) system is essential for reducing costs, improving customer service, and keeping your business available 24/7.
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Interactive Voice Response, or simply IVR systems, refer to an automated phone system with call routing capabilities. Your IVR system interacts with callers and then gathers information by giving them choices through a menu.
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