Last updated on: October 10th, 2021
By signing up for the GlyMed Plus REGEN Technology Framework services, you are agreeing to be bound by the following terms and conditions (“Terms of Service”). The services offered by GlyMed Plus REGEN (also referred to herein as “GlyMed Plus,” "us," "we," or "our" as the context may require) under the Terms of Service include various products, product literature and other product and professional service materials, and various online services to help you thoroughly understand and use GlyMed Plus’s product offerings and more effectively market and sell GlyMed Plus-related goods and services to your buyers. Any such products, materials, and services offered by GlyMed Plus REGEN are referred to collectively in these Terms of Service as the “Service(s).” Any new features or tools which are added to the current Services shall also be subject to the Terms of Service. You can review the current version of the Terms of Service at any time at
https://www.GlyMedPlus.com/legal/termsofservicepro.html
GlyMed Plus REGEN reserves the right to update and change the Terms of Service by posting updates and changes to the GlyMed Plus website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.
You must read, agree with and accept all of the terms and conditions contained in this Terms of Service agreement and Privacy Policy before you may become a GlyMed Plus REGEN user.
You must be 18 years or older or at least the age of majority in the jurisdiction where you reside or from which you use this Service.
To access and use the Services, you must register for a GlyMed Plus REGEN account (“Account”) by providing your full legal name, current address, phone number, a valid email address, and any other information indicated as required. If you are signing up for a GlyMed Plus REGEN PRO account, you must have a license to practice skin care procedures and provide us documentation of your professional license, in addition to the other information listed above. GlyMed Plus REGEN may reject your application for an Account, or cancel an existing Account, for any reason, in our sole discretion.
We may provide any notice to you under these Terms of Service by sending a message to the e-mail address you provide or posting to the Site. Notices sent by e-mail will be effective when we send the e-mail and notices we provide by posting will be effective upon posting. It is your responsibility to keep your e-mail address current, and you acknowledge that GlyMed Plus REGEN will use the email address you provide as the primary method for any specific communication to you.
You are responsible for keeping your password secure. GlyMed Plus REGEN cannot and will not be liable for any loss or damage from your failure to maintain the security of your Account and password.
The person signing up for the Service will be the contracting party (“Account Owner”) for the purposes of our Terms of Service and will be the person who is authorized to use any corresponding account we may provide to the Account Owner in connection with the Service. To open a REGEN Pro Account, you must provide a valid esthetics license number to GlyMed. By providing the license number, you represent and warrant that your license is valid and current in the jurisdiction in which you practice.
If you are a licensed esthetician signing up for the Services on behalf of your employer or other business entity whom you represent, your current and valid esthetics license number must still be provided, in addition to the Federal Tax ID number for the employer/business. Your employer or business you signed up on behalf of, however, shall be the Account Owner, and an authorized representative of your employer must consent to these Terms of Service in order to commence a REGEN Pro Account. In signing up for the Service as an authorized representative of and on behalf of an employer you hereby represent and warrant that you have the authority to bind your employer to these Terms of Service.
The Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Utah and the laws of the United States of America applicable therein, without regard to conflicts of laws principles. Subject to GlyMed’s unilateral arbitration
rights in Section 18, any legal suit, action or proceeding arising out of or relating to these Terms of Service shall be instituted exclusively in the Fourth District Court for Utah County (Provo), or, if federal diversity jurisdiction is applicable, in the U.S. District Court for the District of Utah. By opening an account, you hereby irrevocably and unconditionally submit to the exclusive jurisdiction and venue of such courts with respect to any dispute or claim arising out of or in connection with the Terms of Service and waive any objection to same on grounds of forum non conveniens or any other similar grounds. With respect to any legal suit, action or proceeding brought by us or you in a court of law against the other, the parties agree to waive any right to a trial by jury and covenant that neither of them will request a trial by jury in any such litigation.
These Terms of Service are subject to change by us without prior written notice at any time, in our sole discretion, and you acknowledge and agree we may amend these Terms of Service at any time by posting the relevant amended and restated Terms of Service on GlyMed Plus REGEN’s website, available at https://www.GlyMedPlus.com/legal/termsofservicepro.html. All such amendments to the Terms of Service are effective as of the date of posting, i.e. the "Last Updated Date" referenced on the Site. Your continued use of the Services after the amended Terms of Service are posted to GlyMed Plus REGEN’s website constitutes your agreement to, and acceptance of, the amended Terms of Service. If you do not agree to any changes to the Terms of Service, you should notify GlyMed Plus of your desire to terminate your Account and the Services hereunder (see Section 13 below), and immediately discontinue any use of the Services, in addition to returning to GlyMed Plus or destroying any written information or materials provided to you by GlyMed Plus as a part of and during the course of the Service.
You may not use the GlyMed Plus REGEN service for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any applicable laws (including but not limited to copyright laws), including local laws and regulations in your jurisdiction or those applicable to you in your customer’s jurisdiction. In opening your Account, you represent and warrant you will comply with all applicable laws, rules and regulations in your use of the Service, and will obtain and maintain all necessary licenses and consents in relation to the Services or the sale, use or application of any GlyMed Plus products.
You understand that any information you provide us (not including credit card information), may be transferred unencrypted over various networks, and be modified to
conform and adapt to the technical requirements of connecting networks or devices. Notwithstanding the foregoing, credit card information is always encrypted during transfer over networks.
You acknowledge and agree that your use of the Service, including information transmitted to or stored by GlyMed Plus REGEN, is governed by its Privacy Policy at https://www.GlyMedPlus.com/legal/privacy.
The Terms of Service may be available in languages other than English. To the extent of any inconsistencies or conflicts between these English Terms of Service and GlyMed Plus REGEN’s Terms of Service available in another language, the most current English version of the Terms of Service at https://www.GlyMedPlus.com/legal/termsofservicepro will prevail.
We reserve the right to modify or terminate the Service for any reason, without notice at any time. We also reserve the right to refuse Services to anyone for any reason at any time.
Verbal or written abuse of any kind (including threats of abuse or retribution) of any GlyMed Plus REGEN customer, GlyMed Plus employee or representative, or professional account will result in immediate termination of your Account.
We reserve the right to provide the Service to your competitors and make no promise of exclusivity in any particular market segment with respect to such Services or any GlyMed Plus products.
In the event of a dispute regarding Account ownership, we reserve the right to request documentation to determine or confirm Account ownership. Documentation may include, but is not limited to, a scanned copy of your business license, esthetics license, government issued photo ID, the last four digits of the credit card on file, etc.
GlyMed Plus REGEN retains the right to determine, in our sole judgment, rightful Account ownership and to transfer any Account to the rightful owner as determined solely by GlyMed Plus REGEN. If we are unable to reasonably determine the rightful Account owner, GlyMed Plus REGEN reserves the right to temporarily disable an Account until resolution has been determined between the disputing parties.
Specifically, GlyMed Plus REGEN does NOT warrant or guarantee that the Service will be uninterrupted, timely, secure, or error-free, that the results that may be obtained from the use of the Service will be accurate or reliable, or that the quality of any products, services, information, or other materials provided or sold by GlyMed Plus to you will meet your or any third-party expectations, or that any alleged ambiguities, inaccuracies, or errors in the Service will be corrected to your satisfaction.
Any information presented by GlyMed Plus as part of the Service is made available solely and exclusively for general informational purposes. Any reliance you place on
such information is strictly at your own risk, and we expressly disclaim all liability and responsibility arising from any reliance placed on any information or materials received through the Service by you or your representatives or customers.
Your use of the Service shall merely supplement, and not supplant or replace, your existing knowledge, experience, skill, and training in the professional skin care industry. Any suggestions as to product application, use and suitability made by GlyMed Plus REGEN and provided through the Service are shared in good faith, but in no case should replace the independent skill and judgment of licensed estheticians or other skin care professionals providing professional skin care services to customers. In all cases, you agree and acknowledge that you assume exclusive and final responsibility for accepting and using such suggestions and any related Services provided by GlyMed Plus REGEN. Similarly, GlyMed Plus makes no warranty whatsoever with respect to the suitability of any GlyMed Product for specific customers and it is agreed and acknowledged that you assume sole responsibility for determining whether any such Products are suitable for the intended application and use of you or your customer.
To the extent you are using the Service in connection with the marketing and sale of any GlyMed Plus Products or the use of any GlyMed Product as part of your provision of professional skin care services to customers, you explicitly represent, warrant, and covenant that you shall, at all relevant times and at your sole expense, maintain Comprehensive General Liability Insurance with a policy limit of no less than
$1,000,000 per occurrence and $3,000,000 year. In the event of any claims involving your purchase, sale, or use of a GlyMed Plus Product, GlyMed Plus shall be considered an additional insured under such policy, and all rights of subrogation against GlyMed Plus shall be waived.
The failure of GlyMed Plus REGEN to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The waiver of any right or provision by GlyMed Plus will be effective only if in writing and signed by a duly authorized representative of GlyMed Plus.
The Terms of Service and Privacy Policyconstitute the entire agreement between you and GlyMed Plus REGEN with respect to, and govern your use of, the Service, superseding any prior agreements between you and GlyMed Plus REGEN, whether verbal or written with respect to the same subject matter (including, but not limited to, any prior versions of the Terms of Service).
If any provision of these Terms of Service is or is declared invalid, illegal, void or unenforceable, then that specific provision will be deemed severed from these Terms of Service and will not affect the validity or enforceability of the remaining provisions of these Terms of Service.
GlyMed Plus REGEN shall have the non-exclusive right and license to use the names, trademarks, service marks and logos associated with your store to promote the Service and any GlyMed Plus Products.
All GlyMed Plus logos, images, icons, and textual content are and shall at all times remain the sole property of GlyMed Plus. All uses of such GlyMed Plus logos, images, icons, and textual content or other GlyMed Plus content is bound by the GlyMed Plus Image, Trademark and Brand Usage Guidelines, which are incorporated herein and available: https://glymedplus.com/legal/brand.
If you are using an Account in order to assist in the marketing and sale of GlyMed Plus Products to customers and are operating a GlyMed Plus REGEN Retail store, GlyMed Plus will grant the Account Owner a limited, nonexclusive license to use GlyMed Plus Trademarks for the sole purpose of assisting the Account Owner in the promotion, marketing and sale of GlyMed Plus Products through its GlyMed Plus REGEN Retail store, provided you agree and warrant that you shall not list, market, advertise, or sell any GlyMed Plus Products on any third party website. Any limited, nonexclusive license granted by GlyMed Plus is revocable at will and shall terminate immediately upon termination of the Account and discontinuation of the Service.
In all circumstances, GlyMed Plus is and shall remain the sole and exclusive owner of all intellectual property rights in and to each Product or Service provided hereunder, including any related copyrights, patents, trademarks or other intellectual property rights. In agreeing to these Terms of Service, you agree and acknowledge you do not have and will not acquire any ownership of intellectual property rights in or to such Products or Services.
These Terms of Service do not and are not intended to confer any rights or remedies upon any person or entity other than you.
You will not assign any of your rights or delegate any of your obligations under these Terms of Service without our prior written consent. Any purported assignment or
delegation in violation of this section is null and void. No assignment or delegation relieves you of any of your obligations under these Terms of Service.
As a condition to you use of the Service, you agree and acknowledge that: (1) you are not an agent for GlyMed Plus, (2) you have no authority to act for or on behalf of or otherwise bind GlyMed Plus, and (3) you shall not hold yourself out as having or otherwise represent to any existing or prospective customer that you have any right, power, or the authority to act on GlyMed Plus’s behalf or contractually or legally bind GlyMed Plus. You further agree and acknowledge you will not take any action or omit to take any action which would cause any third party to reasonably believe that you represent GlyMed Plus or have any right, power, or authority to bind GlyMed Plus.
The relationship between the parties is that of independent contractors. Nothing contained in these terms of Service shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment, or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever.
Currently, regardless of the location for delivery, all shipping originates from our fulfillment facility located in Provo, Utah. However, we reserve the right to ship from other locations as needed to efficiently fulfil any order made through your Account.
As part of these Terms of Service, you represent and warrant that any Service and Products provided to you are for domestic use only and not for international export. You further represent and warrant that all Product purchases are intended for final delivery to locations solely and exclusively within the United States.
If you are an Account Owner operating a GlyMed Plus REGEN Retail Store in order to sell GlyMed Products directly to your customers, the GlyMed Plus REGEN Retail Store is governed by these Terms of Service and shall at all times be subject to GlyMed’s exclusive approval and control. As a condition of operating a GlyMed Plus REGEN Retail Store and accepting Revenue Share payments for associated sales of GlyMed Plus Products, you represent and warrant that you shall refrain from listing, marketing, advertising, distributing, or selling any GlyMed Plus Products on any third party website and are otherwise in compliance with all other terms and conditions set forth herein.
Payment for GlyMed Plus Products purchased by your customers through your GlyMed
Plus REGEN Retail Store shall be made directly to GlyMed Plus, subject to a Revenue Share with the Account Owner as follows:
Each Revenue Share will be calculated by multiplying each order subtotal (before sales tax and shipping) by the Revenue Distribution percentage set by GlyMed Plus. GlyMed Plus REGEN strives to ensure timely payouts for REGEN Retail Revenue Shares. We reserve the right to adjust the timing and method of payment of REGEN Retail payouts. We compute your payout balance as the sum of all REGEN Retail order revenue shares starting from 12:01 am on the first day of each month and ending at 12:00 am on the final day of the same month. Payouts are distributed on or before the tenth business day of each following month.
You can notify us at any time to deactivate your GlyMed Plus REGEN Retail store at any time by emailing your GlyMed Plus account representative or Business Coordinator.
Upon deactivation of the REGEN Retail Services by either party for any reason:
Your REGEN Retail store will be taken offline.
Your REGEN Retail store will cease providing you with REGEN Retail-related Services, and your clients will no longer be able to access your REGEN Retail store.
You will not be entitled to any future revenue share payments.
If at the date of deactivation of the Service, there are any outstanding revenue share balance owed to you, you will receive one final revenue share payment.
We reserve the right to modify or terminate the GlyMed Plus REGEN Retail Service or your Account for any reason, without notice at any time.
The Revenue Share and Revenue Distribution are subject to change upon 30 days’ notice from GlyMed Plus REGEN. Such notice may be provided at any time by posting the changes to the GlyMed Plus Site (https://GlyMedPlus.com/legal/terms).
GlyMed Plus reserves the right at any time, and from time to time, to modify or discontinue, the Service (or any part thereof) with or without notice.
GlyMed Plus shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
GlyMed Plus REGEN is firmly committed to protecting the privacy of your personal information and the personal information of your customers. By using the Service, you acknowledge and agree that GlyMed Plus REGEN’s collection, usage and disclosure of this personal information is governed by our Privacy Policy, and consent to all actions taken by us with respect to your information or your customer’s information in compliance with the Privacy Policy.
Any GlyMed Plus Products purchased by you through your Account or sold through your GlyMed Plus REGEN Retail Store may be returned to GlyMed Plus in accordance with the GlyMed Plus Return Policy, which is incorporated herein and available for review at: https://storage.googleapis.com/regen-content/static/glymed_plus_returns_policies.html. GlyMed Plus Terms and Conditions of Sale shall apply to any GlyMed Plus Products purchased by you through your Account or sold through your GlyMed Plus REGEN Retail Store.
In the event there is a dispute, controversy or claim arising out of or relating to these Terms of Service, you agree to provide GlyMed Plus at least thirty (30) days advance written notice before initiating any legal action or proceedings. With respect to all such disputes, controversies or claims, GlyMed Plus shall have the sole and exclusive right to initiate binding arbitration in lieu of legal action at any time following its receipt of your notification of the dispute, controversy, or claim, provided that once any formal legal action or process has been initiated, GlyMed Plus must make such election within sixty
(60) days following its receipt of service of process. If GlyMed Plus elects arbitration as set forth herein, you irrevocably submit to the jurisdiction of the arbitrator and waive any objection to the arbitration, including any defense predicated on lack personal jurisdiction, or improper or inconvenient forum.
The arbitration shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16, conducted in Provo, Utah or any other location reasonably specified by GlyMed Plus unless otherwise prohibited by law, administered by a reputable arbitration provider chosen by GlyMed Plus, and resolved using a single arbitrator appointed in accordance with the rules of the chosen arbitration provider. The arbitration shall be completed, and a reasoned award stating in writing the findings of fact and conclusions of law that support the arbitrator’s decision within twelve (12) months of the date the arbitrator is appointed in writing. No discovery shall be permitted, other than the exchange of expert reports, if applicable. Each party, however, shall exchange any documents or materials
relied on by that party in support of its position sufficiently in advance of any merits hearing, such that the other party has a meaningful opportunity to review such materials and respond accordingly before or during the hearing.
The award rendered by the arbitrator shall be final. Judgment upon the award rendered by the arbitrator may be entered by any court of competent jurisdiction. The costs of the arbitration shall be borne equally by the parties.
Last updated on: October 1st, 2021
As part of our mission to help grow the businesses of our Professional Accounts, GlyMed Plus through its REGEN Technology Framework (called REGEN here) collect and process a lot of information. This Privacy Policy is intended to help you better understand how we collect, use and store your personal information—whether you are a Professional Account that uses the REGEN Technology Framework to offer products and/or services via our eCommerce applications to your retail customers (together, the “Services”), or a customer that shops at a store using our technology, or whether you’re simply visiting this website. By using any of REGEN’s Services, or by dealing with a Professional Account using GlyMed Plus REGEN’s Services, you are agreeing to the terms of this Privacy Policy and, as applicable, the GlyMed Plus REGEN Terms of Service.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use REGEN’s Services or this Website or our Support Services after these changes are posted, you agree to the revised policy.
Privacy matters! If you are one of our Professional Accounts, your customers need to understand how you (and how REGEN) collects and processes their personal information. Accordingly, we will post an up-to-date and accurate privacy policy on your REGEN Retail storefront that complies with the laws applicable to your business. You also agree to our right to obtain consent from your customers for the use and access of their personal information by REGEN and other third parties.
We collect your name, company name, address, email address, phone number(s) and payment details (for example, your credit card information).
We use this information to provide you with our Services; for example, to confirm your identity, contact you, provide you with advertising and marketing, and provide revenue share payouts to you. We also use this information to make sure that we comply with legal requirements.
We collect data about the REGEN websites that you visit. We also collect data about how and when you access your account and the REGEN platform, including information about the device and browser you use, your network connection, your IP address, and information about how you browse through the GlyMed Plus REGEN interface.
We use this information to give you access to and improve our Services; for example, to make our platform interface easier to use. We also use this information to personalize the Services for you; for example, by storing your favorite or most purchased products or others that we believe may be of interest to you. Finally, we may use this information to provide you with advertising or marketing.
Upon completing the sign-up process for the Services, and depending on your location, we create a GlyMed Plus REGEN Payments account on your behalf. To become a REGEN Retail partner, we collect your business address, business type, business ID number, date of birth (if you are an individual business owner), 1099 IRS Tax Form (for distributing payouts to you), bank account information and government-issued identification information, such as your Social Security Number and may require a copy of your government-issued identification.
We use this information to create a GlyMed Plus REGEN Payments account for you, to provide you with GlyMed Plus REGEN Payments services, and to comply with applicable legal and regulatory requirements.
We collect personal information about your customers that you share with us or that customers provide while shopping or during checkout.
We use this information to provide you with our Services and so that we can process orders and better serve your customers.
Where we need to verify your identity (for example, if there are concerns around identity theft, or if you call into support and we need to authenticate your account), we may request that you provide us with government-issued identification information.
We use some of the personal information you provide us to conduct some level of automated decision-making -- for example, we use certain personal information to help us screen accounts for risk or fraud concerns.
We will also use personal information in other cases where you have given us your express permission.
We collect your name, company name, address, email address, phone number(s) and payment details (for example, your credit card information).
We collect personal information when you sign up for our Services, when you access our Services or otherwise provide us with the information.
GlyMed Plus REGEN works with a variety of third parties and service providers to help provide you with our Services and we may share personal information with them to support these efforts.
We may also share your information in the following circumstances:
to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
to help us conduct marketing and/or advertising campaigns.
o to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.
We collect our accounts’ customers’ name, email, shipping and billing address, payment details, company name, phone number, IP address, information about their orders, information about the GlyMed Plus REGEN-supported account stores that are visited, and information about the device and browser used.
We use this information to provide our accounts with the Services, including supporting and processing orders, risk and fraud screening, authentication, and payments. We also use this information to improve our Services.
We additionally use this information to help customize and improve your experience when you visit a REGEN Retail store by presenting to you goods and service that are more likely to be of interest to you.
We use some of the personal information you provide us to conduct some level of automated decision-making -- for example, we use certain personal information (for example, ip addresses or payment information) to automatically block certain potentially fraudulent transactions for a short period of time.
We collect this information when you use or access a store that uses our Services, such as when you visit an accounts’ REGEN Retail store, place an order or sign up for an account.
GlyMed Plus REGEN works with a variety of third parties and service providers to help provide our accounts with the Services and we may share personal information with them to support these efforts.
We may also share your information in the following circumstances:
to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
Personal information may also be shared with a company that acquires our business or the business of an account whose store you visit or access, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding.
As you visit or browse the GlyMed Plus REGEN websites, we collect information about the device and browser you use, your network connection, your IP address, and information about the cookies installed on your device. We also collect personal information submitted by you via any messaging feature available from any of our websites (“Live Chat Feature”).
From telephone support users, we collect your phone number, call audio, and other personal information you provide us during our call. Pursuant to our Terms of Service, we may request additional documentation from you during our call to verify your identity.
From chat support users, we collect your name, email address, information about the device and browser you use, your network connection, your IP address, chat transcript, and other personal information you provide us during our chat.
Pursuant to our Terms of Service, we may request additional documentation from you during our chat to verify your identity.
From forum users, we collect your name, email address, website URL, and other personal information you may post.
We use this information to verify your account, to provide and enhance our Services (including supporting or servicing your account, if applicable), and answer any questions you may have.
We collect this information when you visit the GlyMed Plus REGEN websites, use Services offered on our websites or engage with us either by email, web form, instant message, phone, or post content on or through our websites (including forums, blogs and via any Messaging Feature). We also collect any additional information that you might provide to us.
A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.
Why does GlyMed Plus REGEN use cookies and similar tracking technology? We use cookies to recognize your device and provide you with a personalized experience on our websites, or otherwise through the Services. We also use cookies as part of the Services, for example to operate the shopping cart for our accounts’ stores.
We may also use web beacons, software development kids, and other automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
In general, we keep your personal information throughout your relationship with us. For accounts, this means we will keep your information as long as you maintain a store on your platform. For partners, this means we will keep your information until you inform us that you wish to terminate your partner relationship with us. For our accounts’ customers, we process your information solely as a data processor on behalf of our
accounts, and it is up to the account to determine how long they will store your information in our systems.
Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes and to comply with the law, except when we receive a valid erasure request, or, if you are a account, you terminate your account and your personal information is purged pursuant to our standard purge process.
We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.
We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies (other than to specific GlyMed Plus REGEN accounts you are interacting with) for the marketing of their own products or services.
If you are an account using GlyMed Plus REGEN’s Services, we do not use the personal information we collect from you or your customers to independently contact or market to your customers. However, GlyMed Plus REGEN may contact or market to your customers if we obtain their information from another source, such as from the customers themselves.
We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other personal information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.
We perform annual audits to ensure our handling of your credit card information aligns with industry guidelines. We are certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and our platform is audited annually by a third-party qualified security assessor.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
The Company strives to provide the best customer service in the industry. Our return policies are simple and straightforward:
Licensed Professionals, if you wish to return any product, please call or email your Business Coordinator to receive a Return Merchandise Authorization number (RMA), which is required for all returns. You help facilitate a smooth return process by coordinating with your Business Coordinator in advance of any return. Call us at +1 (800) 676-9667 or email us
If any products are expired or defective, please specify, so your Business Coordinator can list this on the RMA. Please also provide the lot/batch number. Product container/carton images are a great way to capture this information and can be sent directly to your Business Coordinator. GlyMed Plus reserves the right to provide any of the following as part of the return process: a product credit to your account, apply REGEN Rewards Points to your REGEN Pro account, or either a full or partial refund.
Unopened and undamaged products may be returned with an RMA during the full ten (10) days after delivery of the product (s) for either a full refund (for REGEN Retail customers), REGEN Rewards Points to your REGEN Pro account, or product credit at GlyMed’s discretion.
Promptly check your GlyMed Plus products upon receipt, as any obsolete product must be returned within this ten (10) day period to receive a refund or product credit. Returns of obsolete products outside of this window will not be accepted.
Any opened product must be returned within the first ten (10) days, and will only be eligible for a REGEN Rewards Points application to your REGEN Pro account. No refunds are provided for opened products. All opened products will be returned at the customer’s expense prior to the credit being applied. After 10 days all opened product sales are final.
After the ten (10) day period, you may return any unexpired, unopened, and undamaged products – at the company’s discretion, with an RMA. These returns are limited to REGEN Rewards Points and are applied to your REGEN Pro account. All unexpired, unopened and undamaged returns made thirty (30) days
or more following delivery of the product and are subject to a 50% restocking charge.
All Treatment Savings Section sales are final.
All discontinued product sales are final.
GlyMed Plus reserves the right, at its sole discretion, to modify this return process and to modify or discontinue selling any or all of the Products at any time.
GlyMed Plus strives to provide the best customer service in the industry. Our return policies are simple and straightforward:
Immediately, contact your skin care professional if you have any questions about how to use your new GlyMed Plus products, or any concerns following your use of the products. GlyMed Plus products are designed to be highly effective, but require the trained supervision and guidance of a licensed skin care professional.
If after consulting with your skin care professional you wish to return the GlyMed Plus Product, call or email one of our Business Coordinators within ten (10) days of product delivery to receive a Return Merchandise Authorization number (RMA), which is required for all returns. You help facilitate a smooth return process by working with our Business Coordinator team to set up and complete your return. Call us at +1 (800) 676-9667 or email us
You may return any unopened and undamaged products with an RMA during the ten (10) days after receiving your order, for a full refund.
Opened products are also eligible for a full refund during this ten (10) day period, but all opened products must be returned at the customer’s expense prior to the refund being applied. After ten (10) days all product sales are considered final.
GlyMed Plus reserves the right, at its sole discretion, to modify this return process and to modify or discontinue selling any or all of the products at any time.