Privacy Policy – Resolve Assistant

1. Data controller

Controller: Jérôme Juan
Application name: Resolve Assistant
Contact email: jjuanjj33@gmail.com

2. Data we collect

When you use Resolve Assistant we may process the following categories of data:

Registration data: username, email address, country and login credentials.
Service usage data: the questions you ask, the answers generated and your conversation history.
Technical data: device and browser information, approximate IP address and technical logs needed for security and operation of the service.

3. Purposes of processing

Your data is used to:

Create and manage your user account.
Allow you to log in to the application.
Display your conversation history.
Improve your user experience, for example by enlarging the context window of responses.
Maintain the security and proper functioning of the service.

Your data is not used for commercial advertising or direct marketing.

4. Legal basis

The legal bases for processing your data are:

Performance of a contract: providing the Resolve Assistant service after you register and accept the Terms of Use.
Legitimate interest: improving the service, basic usage analytics and platform security.

5. Data retention

Your account data and conversation history are kept for as long as your account remains active.

If you request deletion of your account, your data will be deleted or anonymised, except for information we may need to keep to comply with legal obligations or to resolve possible disputes.

6. Recipients and processors

To provide the service, we may use external providers of infrastructure and tools (for example cloud computing or analytics services) acting as data processors, who only process data following our instructions and under a data processing agreement.

We do not sell your data or share it with third parties for their own commercial purposes.

7. International transfers

Some providers may be located outside the European Economic Area. Where this occurs, appropriate safeguards will be implemented (such as EU Standard Contractual Clauses or equivalent mechanisms) to protect your data.

8. Cookies and similar technologies

Resolve Assistant uses strictly necessary technical cookies to:

Keep your session active after you log in.
Remember basic interface settings.

No cookies are used for advertising or profiling purposes.

9. Your rights

You can exercise the following rights regarding your personal data:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object

To exercise these rights, contact us at jjuanjj33@gmail.com. Please indicate which right you wish to exercise and, where necessary, include proof of identity.

You also have the right to lodge a complaint with the competent data protection authority.

10. Changes to this Privacy Policy

This Privacy Policy may be updated. The current version will always be available in the application. Use of the service after changes means you accept the updated policy.