Biometric Sign
How do I enable biometrics in the Neat mobile app? Open the Neat mobile app. Sign in with your username and password. You'll be presented with the option to Enable Biometrics . Pressing Set up Biometrics will activate biometric sign-in within the app.
What happened to the Google sign-in option? Early in 2020, Neat released the Google Sign-In feature across all supported Neat platforms to allow for a streamlined sign-in experience.
Neat Mobile App Overview
How do I log in to the Neat Mobile App? When you first log into the Neat mobile app, you'll need to use your Neat credentials. Alternatively, you can Sign in with Google. Sign in with username/password Open the Neat Mobile App and press Sign in . Enter your Neat account credentials and tap Sign in . If you don't know your password, then you can follow the forgot password process.
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Admin Password for Neat System Settings
Last updated May 19th, 2026 Overview From NeatOS 26.1, two new security behaviours are in place for the admin sign-in screen: a forced password change for any device still using its factory default password, and a progressive lockout after repeated failed sign-in attempts. These changes affect all devices across the Neat product portfolio and are […]
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