Hyundai Blue Link Modem Inactive

The modem information displays correctly, but the modem status reads "Activation state: Inactive (5)". Bluelink support was predicably unhelpful, and had to submit an engineering ticket. Did your Hyundai's Bluelink system stop working precisely when you needed it? You're not alone.

Every day thousands of Hyundai owners experience Bluelink connectivity problems, ranging from basic app malfunctions all the way up to total systems failure. I remember about freezing my ass off standing in a parking lot trying to remote start my Tucson while balancing groceries, only to receive. If your vehicle doesn't connect to Blue Link (never has or for some reason stopped), I got a solution from customer service that I haven't seen posted anywhere.

My new Palisade never connected. Hyundai bluelink reply was "In order to reconnect your vehicle to the network, the customer needs to go to an official Hyundai dealership to perform a CCS network reset and an DCU reset both in dealer mode.". The modem information displays correctly, but the modem status reads "Activation state: Inactive (5)".

Bluelink support was predicably unhelpful, and had to submit an engineering ticket. Resetting the head unit with a pen didn't help either, nor did switching to the guest profile. Anyone encounter similar issues before, and if so, any tips?

If the connection still won't hold, dealers can perform a DCU (telematics modem) reset in Dealer Mode per related Hyundai TSB 25-BE-003H, then re. However, it's sad to see Hyundai bungle the Bluelink support so badly. To be told bluntly over the phone that basically everyone who calls to report an issue must wait a minimum of 7.

Your car may not connect to Blue Link due to inactive SIM card, outdated software, weak cellular signal, or inactive subscription. Verify TCU status and update software at a dealer to resolve connection issues. Just picked up my new car.

Can't get Bluelink to activate, I am registered in the system. Called Bluelink and did the paperclip reset, still didn't work. I'm getting this info for the modem, Activation State: Factory (0) Signal Strength: -99dBm Network State: No service Network Mode: No Service Seems like the modem is not working and is a Hyundai problem and not Bluelink? I don't know.

Can the. Thanks for the reply. Modem status shows Inactive, Network Mode is set to LTE.

Playing around with the system and dialed Blue Link cust care. They said entire Blue Link system is down with no ETA for coming back on line, that I should check back daily. Well, no, I WON'T.