Privacy Policy
Last Updated: 11/17/2024
MM Group FZCO (dba SalesJim) ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how it is used, and how it is protected.
1. Information We Collect
We collect information from you when you register, fill out a form, or interact with our services. Data we may collect includes:
1.1 Basic Information
- Contact Information: IP address, email addresses, phone numbers, team names, and event names
- Interaction Metadata: Participant emails, metadata of emails (e.g., times sent), event scheduling data, and any consumer insights collected through NLP analysis
1.2 Location Data
- Background Location Data: We collect your device's location data, including when our app is running in the background, to:
- Link your voice recordings with specific locations for analysis
- Provide location-based insights and analytics
- Improve service delivery based on geographical patterns
- Location History: We maintain a history of locations associated with your recordings to enable comprehensive analysis and reporting
- Precision Level: We collect precise location data (GPS coordinates) to ensure accurate location-based features
1.3 Voice Recordings
- Audio Recording: We collect audio recordings through our AI-powered transcription service, including:
- Voice recordings initiated by users
- Background audio recordings when enabled
- Metadata associated with recordings (time, duration, location)
- Transcription Data: We process voice recordings to generate:
- Text transcriptions
- Analytics and insights from spoken content
- User patterns and behavioral analysis
2. How We Use Your Information
- To provide data capture, analysis, and reporting services for consumer interactions
- To personalize and improve user experience based on feedback
- To enhance customer service and improve our website's performance
- To link voice recordings with specific locations
- To generate location-based analytics and insights
- To provide AI-powered transcription services
- To enable background recording functionality when authorized
3. Cookies
We use cookies to enable core functionalities on our site, improve your experience, and ensure offline functionality. Turning off cookies may limit some features of our web-app.
4. Data Processing Location
We process data in the United States. By using our services, you consent to data processing in accordance with this policy.
5. Data Disclosure
Your information will not be sold, traded, or transferred outside of our organization, except as described in this policy. We may share data with trusted third parties who assist in our operations, provided they agree to keep the information confidential. We may also release information to comply with the law, enforce policies, or protect rights and safety.
6. Sub-processors
We use third-party services to operate our website, including:
- Google Analytics: For analytics and data storage
- Zapier: For automation and integrations
- Amazon Web Services (AWS): For hosting and data storage
7. Data Retention and Data Subject Rights
We retain data only as necessary to fulfill the services we provide. If you are an EU resident, you have the right to access, correct, or request deletion of your data. To exercise these rights, contact us at privacy@salesjim.com.
7.1 Account and Data Management
We provide users with direct control over their data through our Account Management portal at https://app.salesjim.com/account-management. Through this portal, you can:
- Request complete account deletion, which will remove your account and all associated data
- Selectively delete specific data categories while maintaining your account, including:
- Location history
- Voice recordings and transcriptions
- Analytics data
- Personal information
Data deletion requests are processed within 30 days, and you will receive confirmation once the deletion is complete. Please note that some information may be retained for legal or legitimate business purposes, such as compliance with regulatory requirements or maintaining security records.
8. California Online Privacy Protection Act Compliance
We comply with the California Online Privacy Protection Act, meaning we will not distribute your personal information to third parties without your consent.
9. GDPR Compliance
We comply with the General Data Protection Regulation (GDPR), ensuring data processing is lawful and transparent. Data subjects have the right to access and request correction or deletion of their personal data.
10. Your Consent
By using our site, you consent to this privacy policy. If you do not consent to the collection and processing of required information, please do not use our services.
11. Changes to Our Privacy Policy
We may update this policy periodically. Updates will be posted on this page and may be communicated via email if significant changes occur.
12. Special Permissions and Background Processing
12.1 Background Location Processing
We collect location data in the background to:
- Link voice recordings with location context
- Provide continuous location-based services
- Enable location-based analytics
You can withdraw consent for background location processing at any time through your device settings.
12.2 Background Audio Recording
We process audio in the background to:
- Provide continuous voice recording capabilities
- Enable AI-powered transcription services
- Associate recordings with location data
You can disable background audio recording through app settings or device permissions.
13. Data Storage and Security
13.1 Location Data Storage
- Location data is stored securely on our servers using industry-standard encryption
- Location history is retained for as long as necessary to provide our services
- Location data can be deleted upon request through our standard data subject rights process
13.2 Voice Recording Storage
- Voice recordings are encrypted during transmission and storage
- Recordings are processed using secure AI-powered transcription services
- Users can request deletion of their recordings through our privacy contact channels
Contact Us
For questions or requests related to this policy, please contact us at privacy@salesjim.com.
For direct control over your data and account, visit our Account Management portal at https://app.salesjim.com/account-management.