- Helpdesk control panel
- Project Name
- Triggers
- Add/Edit a trigger

#### Trigger properties

Name
Rules

Label | Value
--- | ---
Ticket activity | New issue reported Public or private note added Public note added Private note added File uploaded
Any of the following fields changed |
None of the following fields changed |
Condition set match in PREVIOUS issue state |
Condition set NOT match in PREVIOUS issue state |
Condition set match in the NEW issue state |
Condition set NOT match in NEW issue state |

Notification type
In-system Email
This setting only has an effect if you use this trigger to send notifications.