Privacy Policy
Last updated: March 11, 2025
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name Phone number
Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
We use both Session and Persistent Cookies for the purposes set out below:
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Type: Persistent Cookies Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
The Company may use Personal Data for the following purposes:
or contracted services, including the security updates, when necessary or reasonable for their implementation.
We may share Your personal information in the following situations:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us:
This is our agreement. When you create a Shipster account, we form a contract. Shipster will be bound by the terms outlined below, and so will you.
We ask that you read these Terms of Use carefully, because they contain important limitations on your legal rights, such as mandatory arbitration and certain limits on our legal liabilities.
In addition to these Terms, we also have a Privacy Policy. We ask that you read it carefully as well, because it will help you understand our privacy practices and the rights you have with respect to your data.
Now for the details...
These Terms of Use (we’ll call them the “Terms”) form an agreement between you and Shipster LLC, a California entity, and our subsidiaries and corporate affiliates (“Shipster,” “we,” or “us”). These Terms govern the use of this website, any other Shipster website, mobile application, online portal, electronic form, survey, and any other channel that we or our partners and customer service agents manage or operate (collectively, the “Sites”). These Terms do not in any way alter the terms of any other agreement that you have with us.
We can provide our services only to users who can form legally binding contracts with us, and who agree to use our services for legitimate purposes (for instance, you cannot ship anything illegal).
This means that by using our Sites you agree that you:
Are at least sixteen (16) years of age or older, and over the minimum age required in the state or country of your residence or citizenship to use the Sites;
Can form a legally binding contract with us, and if you are under the age of majority in the state or country of your residence or citizenship to use the Sites, that your parent or legal guardian has reviewed and accepted these Terms;
Will only use the Sites to make legitimate purchases of courier services for legal shipping of products and documents on your own behalf or for another person for whom you are legally authorized to act;
Will comply with all applicable laws and regulations, including U.S. import, export, and re-export control laws and regulations, controlled substance laws, and hazardous materials laws, regulations, and private courier rules;
Will be bound by these Terms; and
Have not been permanently suspended, or your access to the Sites has not otherwise been revoked, from the Sites. If you do not agree to the Terms, you must not use or purchase any third-party courier services through the Shipster Sites.
If you have any concerns after you set up your account, you can contact our customer support to cancel your account at any time.
If you are using the Sites on behalf of an entity, you further represent that you are authorized to accept these Terms on that entity’s behalf. References to “you” and “your” in these Terms refer both to the individual using the Sites and to any such entity.
We provide the Sites to assist you, our customers, in comparing, selecting, and purchasing
third-party courier services and postage, compiling and reviewing your shipping history, resolving any questions via our customer support services, and using other functionality that we make available to you through the Sites from time to time. We’ll call these our “Services.” We provide the Services for the legal shipping of products and documents nationally and internationally or otherwise transacting business with courier services, and for no other purposes.
Shipster serves only as an intermediary between you and couriers like United Parcel Service (“UPS”). We only provide you with a platform to order their postage, shipping products, and services. We do not provide the courier services ourselves. We do not transport, ship, deliver, or otherwise provide any service beyond simply reselling postage, labels, and the Services we list on the Sites.
When we display service options on our Sites offered by couriers like UPS, this does not mean that we recommend, approve, or sponsor that courier or that courier’s service options. We also cannot guarantee the quality of those services, or that those services will be available to you. Your interaction with any courier accessed through the Sites is at your own risk.
You agree that Shipster has no control over the couriers listed on the Sites, and is not responsible for the accuracy, timeliness, or thoroughness of information on the Sites related in any way to couriers or their Services. You acknowledge that Shipster will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches, or negligence of any such courier or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with the courier. Your shipments are made pursuant to a shipping contract, which means that risk of loss and title to anything that you ship passes to you as soon as you deliver your shipment to the courier. You are responsible for filing any claims with a courier for damaged or lost shipments, subject to any courier or other legal or contractual requirements.
It is your responsibility to find, open, read, understand, and accept the terms, conditions, or rules of purchase of any courier you select for shipping. You are responsible for ensuring that your purchases abide by the terms and conditions of purchase imposed by any courier you select to
perform shipping services, including terms and conditions of purchase set forth in a courier’s terms, conditions, and rules. For instance, if a courier doesn’t permit the shipment of hazardous liquids, it is your responsibility to comply with those rules. For example, the first time you purchase UPS shipping services through the Sites, in order to complete the purchase you will be required to accept certain UPS terms and conditions.
If a shipment is delivered to Shipster by UPS or any other courier for any reason, including if such courier determines the shipment is undeliverable as labeled and/or cannot be returned to the sender, Shipster may, in its sole and absolute discretion and without notice to you or to any other party, destroy the shipment or take any other action in accordance with applicable laws. Shipster will have no liability to you or to any other party for any actions taken (or not taken) with respect to such shipments.
When utilizing UPS services through Shipster, you acknowledge and agree that UPS may impose surcharge adjustments on your shipments. UPS maintains a comprehensive schedule of surcharges applicable to all shipments within its network. UPS employs an internal verification process to ensure the accuracy of the following shipment details you provide:
Weight
Dimensions
Origin Zone
Destination Zone
You are obligated to input dimensions, weight, and zip codes into the Shipster portal with the highest degree of accuracy. Any surcharges or adjustments assessed by UPS due to discrepancies in these details, or for any other reason within UPS’s discretion, shall be automatically charged to the payment card on file with Shipster. Furthermore, UPS reserves the right to impose additional surcharges beyond those related to the verification of package and address information. Examples of such additional carrier adjustments you may incur when shipping with UPS via Shipster include, but are not limited to, Saturday Delivery, Additional Handling, and Extended Area surcharges. In the event that surcharge adjustments become a frequent occurrence, Shipster expressly reserves the right to impose an additional administrative fee, which shall also be charged to the payment card on file. Shipster reserves the right to retain your payment information until all invoices are paid in full.
Shipster may link to, be accessible from, or integrate with other sites (collectively, “Third-Party Sites”), including third-party ecommerce software that allows you to import order data to more easily create shipping labels and to relay the order status back to your ecommerce software. You access these Third-Party Sites at your own risk.
Shipster has no control over Third-Party Sites or any of their software that we may integrate with, or over the information you have entered into or have stored on that software. Shipster also does
not have control over the application programming interface (API) for Third-Party Sites or the currency of any links or data-sharing protocols. Because we do not have control over that software, we cannot be and are not responsible for any lost data, errors in data or in data transmission, downtime, unavailability, or any other loss or damage that might occur from using Third-Party Sites, their software, or connections to that software.
Our reference to Third-Party Sites does not constitute our endorsement of them. Your interaction with any Third-Party Site will be governed by the terms of use and privacy policy of that
Third-Party Site. We recommend you review those documents before using it.
We will try to keep the Shipster site available at all times. However, there may be times when we have to maintain, update, or improve the Sites or temporarily suspend the availability of the Services for other reasons. We do not guarantee the availability of the Sites or Services at any time, and will not be liable for any suspension or discontinuance of the Services.
As our service offerings change, as laws change, as the world changes, Shipster may, from time to time, amend or modify these Terms. We will post the amended or modified Terms on the Sites, which will automatically be effective as of the effective date indicated. We reserve the right to change these Terms at any time upon appropriate notice to you, including by sending notice to the email address we have on file for you, by displaying a notification on the Sites, or through another reasonably reliable method. We may also ask you to confirm your acceptance via a
click-through or similar process on the Sites. Your use of the Sites after the effective date of an updated version will be deemed to constitute your acceptance of the updated version, including the amended and modified terms therein. If at any time you do not agree to be bound by and comply with these Terms (as amended or modified from time to time), you agree that your sole remedy is to cease using the Sites. You may not use the Sites if you do not agree to these Terms.
Certain additional terms (the “Additional Terms”) may apply to particular features or portions of the Sites (the “Additional Sites”). These Additional Terms supplement, and are incorporated into, these Terms unless otherwise specified. You must agree to all applicable Additional Terms before using the applicable Additional Sites; if you do not, you may not use the Additional Sites. In the event of a conflict with these Terms, the Additional Terms govern solely with respect to the Additional Sites.