Ever found yourself with StubHub tickets but wishing you could use them on Ticketmaster for an event? You're not alone. While StubHub and Ticketmaster are two separate entities with their own systems, transferring tickets between them is possible through a process called "will call" or "pick-up at venue". Here's a step-by-step guide to help you out.
Before we dive in, it's crucial to understand that ticket transfer between StubHub and Ticketmaster isn't a direct process. You'll need to cancel your current StubHub tickets and then purchase new ones on Ticketmaster. This guide assumes you're using a U.S.-based account and aims to make the process as smooth as possible.
Canceling Your StubHub Tickets
Your first step is to cancel your StubHub tickets. This will free up your tickets to be purchased by someone else and allow you to get a refund.
To do this, log in to your StubHub account, find the event you want to cancel, and follow these steps:
- Select "View order" for the event.
- Click "Cancel order" and confirm your cancellation.
Understanding StubHub's Refund Policy
Before you cancel, it's essential to understand StubHub's refund policy. Generally, you'll receive a full refund if you cancel before the seller posts their tickets. After that, you may receive a partial refund, or none at all, depending on when you cancel and the terms of the listing.
After canceling, it may take a few business days for your refund to appear in your original payment method. Once you've confirmed your refund, it's time to move on to Ticketmaster.
Buying New Tickets on Ticketmaster
Now that you've canceled your StubHub tickets, it's time to purchase new ones on Ticketmaster. Here's a step-by-step guide to help you navigate the process:
Log in to your Ticketmaster account, search for the event you're interested in, and select your preferred seats. Remember to check the terms and conditions before purchasing, as Ticketmaster's policies may differ from StubHub's.
Using the same credit card
If possible, use the same credit card for your Ticketmaster purchase that you used for your StubHub tickets. This can help you keep track of your transactions and potentially dispute any issues with your credit card company if needed.
Ticket Delivery Method
Ticketmaster offers several delivery methods, such as mobile entry, print-at-home, or pickup at the venue (will call). If you chose the latter on StubHub, you may want to consider using the same method on Ticketmaster to maintain consistency.
That's it! By following these steps, you should be well on your way to transferring your tickets from StubHub to Ticketmaster. Just remember that this isn't a direct process, and you'll need to cancel your existing tickets and purchase new ones. If you have any further questions or encounter any issues, don't hesitate to reach out to StubHub or Ticketmaster's customer support for assistance. Happy event-going!