# Account and Data Deletion Guide

This is a translation of the Korean original. In case of any discrepancy, the Korean version prevails.

## 1. How to delete your account in the app

1. Open the Sojan app and log in.
2. Go to the Profile tab (rightmost) in the bottom navigation.
3. Select 'Delete account' from the menu list.
4. Check the notes and the reason for leaving (optional), then tap 'Delete account' to finish.

Once your account is deleted, you are automatically logged out on all devices. If you sign up again with the same social account within 3 months after deleting your account, you can recover your previous account (Section 3).

## 2. How to request deletion by email

If you have deleted the app or cannot log in and are unable to follow the steps above, you can make a request by the email below. Because the Company does not collect email addresses, real names or mobile phone numbers, the information below must be matched to identify your account when you make a request by email. If the matching does not confirm that the account is yours, the Company may not proceed with the deletion.

| Item | Details |
|---|---|
| Email | tilldone.2026@gmail.com |
| Subject | [Account deletion request] |
| Content | The type of social login used to sign up (Kakao, Naver, Google, Apple) and your nickname |

The Company handles the request within 10 days of receiving it and replies with the result.

## 3. Data handling after account deletion

When you delete your account, the Company processes the information it holds in three stages.

| Data | Handling |
|---|---|
| Profile image | Permanently deleted immediately (file deleted from storage) |
| Login sessions (authentication tokens) | All invalidated immediately — logged out on all devices |
| Push notification tokens | Deleted immediately — notifications stop |
| Nickname | Destroyed after 3 months |
| Preference survey information (fields of interest) | Destroyed after 3 months |
| Records of consent to the use of location information | Destroyed after 3 months |
| List of saved festivals of interest (saves) | Destroyed after 3 months |
| List of blocked members | Destroyed after 3 months |
| Records of notifications sent and read | Destroyed after 3 months |
| Inquiry history | Destroyed after 3 months |
| Activity records (searches, views, personalization score weights) | Destroyed after 90 days |
| Transformed value of the social account identifier, sign-up method | Kept without a set period — checking improper re-registration |
| Type and date and time of use restriction measures | Kept without a set period — deciding whether to accept a new sign-up |

If you sign up again with the same social account within 3 months after deleting your account, you can recover your previous account. Your nickname, saves list, blocked members list and inquiry history are restored as they were. After 3 months, the account cannot be recovered and you start with a new account.

Sojan does not collect email addresses, real names, mobile phone numbers or dates of birth. Therefore, such information is not subject to deletion.

## 4. Data that is kept and for how long

| Data | Retention period | Reason |
|---|---|---|
| Posts such as reviews and photos you wrote | Kept after account deletion | For the convenience of other users who read them. The author is displayed as "Former member" for 3 months after account deletion and as "Anonymous" thereafter |
| Access log records | 3 months | Protection of Communications Secrets Act |
| Records confirming the use and provision of personal location information | 1 year | Act on the Protection and Use of Location Information |

When you delete your account, posts such as reviews and booth and menu information are not deleted but kept. The author is displayed as "Former member" for 3 months after account deletion, and after that the identifying information that links the author to the account is removed so that the author is displayed only as "Anonymous". After this link is removed, the author can no longer be identified from the posts.

If you want individual posts deleted, you can delete them directly before deleting your account, or, within 3 months after deleting your account, request deletion by the email in Section 2. Once 3 months have passed after account deletion, the information linking posts to their authors is destroyed and the Company can no longer identify the posts to be deleted. However, secondary outputs created by reprocessing posts or using them for artificial intelligence training are not subject to deletion.

To check improper re-registration, the Company keeps a cryptographically transformed value of the social account identifier and the sign-up method for all members who have deleted their accounts, without a set period. If you have received a use restriction under Article 15 of the Terms of Service, the type and date and time of the measure are also kept. This applies regardless of whether the measure has been lifted. Other information such as nicknames and profile images is not kept for this purpose.

Information whose legal retention period has expired is destroyed without delay. Matters concerning the processing of personal information are set out in the Privacy Policy.

## 5. Contact

For inquiries about account deletion and the processing of personal information, please contact us below.

| Item | Details |
|---|---|
| Company name | Tilldone (틸던) |
| Chief Privacy Officer | Junghyun Oh (오정현) |
| Email | tilldone.2026@gmail.com |

## Addendum

This guide applies from November 1, 2026.