Telstra Internet Direct Premium Package Application Form Ethernet MAN Special Pricing Offers Send a signed and completed copy to your Telstra Representative. For further assistance please contact your Telstra Representative, your Service Delivery Team (Telstra Business 13 22 53 option 5, option 3, option 3 or Telstra Enterprise and Government 1800 284 708 option 5, option 3) or email Telstra Business at Business.Care@team.telstra.com or Telstra Enterprise and Government at InternetDirectData@team.telstra.com Please use this Application Form for Special Pricing Offers for TID Ethernet Premium Packages (new services or adds, moves or changes) on and from 1 March 2018.
Company Name is the legal entity under which the service will be registered. In this Order Form, references to "you", "I" or “us” refer to the Company. ACN / ABN is Australian Company Number or Australian Business Number. Trading / Business Name is not a legal entity but is the name under which your business trades. Contact Name is the person representing the Customer for billing and contract administration. Technical Contact Name is the person representing the Customer who is responsible for the technical aspects of the service, that is, your authorised representative for the service. You must notify Telstra of any changes to any of your Contact or Technical Contact Details. CustData allows you to access near real-time information and tools on your Internet traffic, service levels and account details to allow you to manage excess data usage. The requested contact details are for the admin group mailbox or individual to receive usage alerts.	CUSTOMER DETAILS Company Name ACN or ABN Registered Address Trading / Business Name Contact Details Contact Name Contact Details Ph (wk): Ph (mb): Fax: Email: Technical Contact Details Contact Name Contact Details Ph (wk): Ph (mb): Fax: Email: CustData / Traffic Allowance Contact Details Contact Name Email:
Existing contract To use this Application Form, you need to have a Business Services Agreement, Corporate Services Agreement or other agreement with us containing pricing for Telstra Indirect Direct Premium Packages. Please indicate whether you require a new Telstra Account or have an existing Telstra Account. Full National Number (FNN) is the number Telstra uses to identify your service. It is listed on your Telstra bill.	CONTRACT DETAILS Please specify the contract number for your existing agreement covering Telstra Indirect Direct Premium Packages: Contract No BILLING DETAILS New Account OR Bill Services to existing Account For New Accounts, please specify the address you want your bill sent to: Billing Address If you have an existing Telstra Account, please provide the following: Existing Account No Full National Number (FNN)
What is a Telstra Internet Direct Premium Package service? The Telstra Internet Direct (TID) Premium Package service gives you a high performance, carrier-grade, dedicated connection to the Internet bundled with an approved Access Service. Full details about the Telstra Internet Direct Premium Package service are set out in Our Customer Terms. An Early Termination Charge may apply if your Telstra Internet Direct Premium Package service is cancelled before expiry of the term that you select. If you terminate a Telstra Internet Direct service before it’s provisioned, we may charge you our provisioning costs.	PURPOSE OF THIS APPLICATION Please select whether you are applying for a new or additional Telstra Internet Direct Premium Package service or wish to change, relocate or cancel your existing Telstra Internet Direct Premium Package service: New service Change existing speed Relocate the site of an existing service (within same State) Change download allowance Change existing IP address or routing protocol Transition from TID E-Lite Cancel existing service Cancellation effective date: I would like my Telstra Internet Direct Premium Package service cancelled effective: All change requests are subject to our approval. Changes to your speed and/or download allowance within your Telstra Internet Direct Premium Package service are treated as a variation to your existing Telstra Internet Direct Premium Package service. Only your speed and/or download allowance and the applicable charges will change and all other terms and conditions remain the same. To avoid doubt, the service term continues unchanged and does not recommence as a result of this variation. If you are applying for any additional Telstra Internet Direct Premium Package service or wish to change, relocate or cancel your existing Telstra Internet Direct Premium Package service, please complete your existing account details below: Account Number Service Ops Name Full National Number (FNN) N R
Excess usage charges apply where you exceed your chosen monthly traffic allowance – see attached Price List. We cap the excess usages charges once you reach the applicable Excess Usage Cap set out in the Price List. An Access Services is included in your Telstra Internet Direct Premium Package service.	SERVICE PLAN [New, Additional] Please complete the details of your Service Plan below. You do not need to complete this section if you are applying to relocate an existing service or to cancel your existing service. Service Pricing The pricing for the Telstra Internet Direct Premium Package Ethernet MAN Special Pricing Offers are as set out in the Price List at Attachment 1 of this Application Form and in Our Customer Terms. The charges depend on which TID zone Service Term Minimum term: 36 months Your minimum term starts on the date we first supply the service to you. Access Service Please select the Access Service included with your existing Telstra Internet Direct Premium Package: Access Service Ethernet MAN (single uplink) – complete Annexure 1 Ethernet MAN (fully redundant) - complete Annexure 1
Note: If choosing IPv6 addressing, please ensure any equipment or software you use in connection with the Telstra Internet Direct Premium Package service supports the IPv6 protocol. To learn more about IPv6, please refer to: http://www.telstra.com/enterprise/Ipv6	IP Addresses [New, Additional, Modify options only] Please indicate the type of IP address protocol required for your Telstra Internet Direct Premium Package service: IP Version 4 only OR IP Version 4 (IPv4) AND IP Version 6 (IPv6)* *IP Version 6 ( IPv6) addresses may only be used if you use Ethernet MAN or Ethernet Lite as your connecting carriage service
Customer Requested Date is the date you would like your Telstra Internet Direct Premium Package service activated by. We cannot make a firm commitment to connect your Telstra Internet Direct Premium Package service by the Customer Requested Date. Please see Our Customer Terms for further details. Service deployment can only take place once your site is ready, which means that you have a legal right of occupation (e.g. you own the property or have a lease), the site is able to be securely locked and appropriate power is available.	Service Activation Customer Requested Date I would like my Telstra Internet Direct Premium Package service provisioned by: Site Readiness Date The site will be ready for service deployment by:
Site Address Where the service is to be installed for use. Please ensure the necessary cabling and power requirements are present at site prior to installation Site Contact Is the person present on site and is responsible for providing access to the site and facilities	SITE DETAILS Site Address Please specify your Site Address below (which must include the level and/or unit number, if applicable): Level No: Unit No: Street No: Street Name: City/Suburb: State: Postcode: Site Contact Details Please tick here if the details of your site contact person who will be available locally at the Site Address are the same as the Technical Contact Details. If not, please list the contact details of your site contact person below: Contact Name: Phone: Mobile: Building Details Is the building owned or tenanted? Owned OR Tenanted Please provide the Building Owner/Manager details below (if applicable): Contact Name: Phone: Fax: Mobile: Email: Site Specific Requirements? No Yes, then fill in the following: Security Permit Contact Name: Phone: Mobile: Email: Site Access Requirements Accreditation Required? (optional) No OR Site Induction Security or Clearance Access Clearance Other Accreditation Required? (Optional)…………………………………………. Additional Site Information (optional) Any other information that the technician should know about the site
OPTIONAL FEATURES You may choose any of the following optional features to go with your Telstra Internet Direct Premium Package service.
Note: Once your Telstra Internet Direct Premium Package service has been activated, you can add additional IP addresses (if applicable) using our online Custdata service.	Additional IP Address Application A single IPv4 address (or a single IPv4 address and a single IPv6 address if you applied for both above) will automatically be allocated to you as part of your Telstra Internet Direct Premium Package service. If you require additional IP addresses, please complete the IP Address Application form available from the link below. Your ten digit account number should be added to the field ‘10 Digit Telstra Internet Direct account number’. https://www.telstra.net/ipallocation/telstraIP.html
Border Gateway Protocol Routing (BGP) is a protocol for exchanging routing information between gateway hosts (each with its own router) in a network of autonomous systems.	Border Gateway Protocol Routing I require BGP4 Routing (we will contact you for further details in the coming days)
Associated services
Managed Data Network (MDN) is a separate service that manages your data network. The MDN Bundle service which combines on-premise equipment rental with installation, commissioning, management (choice of reactive or proactive), maintenance and reporting for a simple monthly fee, with no up-front payments.	Managed Data Networks [New, Additional] This is a separate service with separate charges. You will need to submit a separate MDN service application with required optional features. I require Managed Data Networks (we will contact you for further details in the coming days).
Our Customer Terms means the Standard Form of Agreement formulated by Telstra for the purposes of Part 23 of the Telecommunications Act 1997 (Cth), as amended by Telstra from time to time. You may view Our Customer Terms at http://www.telstra.com.au/customerterms/ or obtain a copy from Telstra. If you require information about detrimental changes to Our Customer Terms before they take effect, it will be available on the above website. Privacy Telstra’s Privacy Statement sets out Telstra’s privacy policy which describes how Telstra and its related companies will manage your and anyone else’s personal information and other customer information (such as the purposes and circumstances of its collection, use and disclosure of that information, including for marketing and in relation to transfers to overseas recipients), rights to access and correct that information and how to complain about breaches of the Privacy Act 1988; and Telstra’s credit reporting policy, which provides equivalent details regarding how Telstra and its related companies manage credit-related information and about access and correction rights in relation to that information and how to complain about breaches of credit reporting requirements under the Privacy Act 1988. Personnel means a person’s officers, employees, agents, contractors and sub-contractors. By signing you warrant that you have the authority to make this application on behalf of the Customer named above.	YOUR APPLICATION I apply for the service(s) described in this Application Form and acknowledge that if my application is accepted it will be provided on the terms and conditions set out in this ApplicationForm, Our Customer Terms and, if applicable, my separate agreement with Telstra. I acknowledge that I have either received, or have had the opportunity to review, a copy of Our Customer Terms. If there is an inconsistency between any of the following terms as applicable to this service, the terms in the document earlier in the following list takes precedence to the extent of that inconsistency: my separate agreement with Telstra (if any applicable); this Application Form; and Our Customer Terms. Privacy I agree, and will ensure that our Personnel, any of our related bodies corporate and their Personnel, and any individuals who receive services detailed within this Application Form or whose information is disclosed to Telstra in connection with this Application Form are aware, that we may use and disclose information about you and each of them in accordance with Telstra’s “Privacy Statement” available at telstra.com.au/privacy/privacy-statement. I agree to Telstra and its related companies collecting, using and disclosing personal information as described in the Privacy Statement. I agree that Telstra may also, subject to the Privacy Act 1988: (a) disclose information about me and this application (including information contained in any application for additional services and information about the conduct of my account) to a credit reporting body to obtain credit reporting information about me and to another credit provider or a debt collection agent to collect overdue payments relating to credit owed by me and to notify defaults by me; and (b) obtain and use information about my creditworthiness (including consumer credit reporting information or a commercial credit report) from a credit reporting body or other business that reports on creditworthiness or from a credit provider to assess any application for services or to collect any overdue payments. Important information about credit reporting: I acknowledge that I should read important information about credit reporting available on Telstra’s website at http://telstra.com.au/privacy/important-information-about-credit/. This includes details about the credit reporting bodies that Telstra deals with, the kinds of information that Telstra may give to those bodies about me (such as about certain overdue payments), how they may use and disclose it and those bodies’ policies regarding its management. It also includes details about my access, correction and complaint rights regarding credit-related personal information and my rights to prevent its use in certain circumstances, such as if I am a victim of identity fraud. A copy of this information is also available from Telstra on request. I agree that Telstra may send commercial electronic messages (including information about Telstra’s products and services) to each of the electronic addresses for which I am the account holder, unless I tell you otherwise. Traffic Usage Acceptance I acknowledge that the Telstra Internet Direct service has been designed to continue to operate at full speed and will not slow once the service has reached my chosen data usage allowance in a month. I also understand that if I receive more data in a month than my chosen data usage allowance Telstra may charge me an excess usage charge which will be billed to my Telstra Internet Direct service account. Enterprise works If we need to conduct enterprise works in connection with your application, those works will be governed by the terms of a separate agreement and we will agree any charges with you prior to commencing the work. SIGNED by me, for and on behalf of the Customer as its authorised representative: Signature Date Print Name Position
This section will be completed by your Telstra Dealer.	Dealer Office Use Only Dealer Name: Dealer Code Rep ID Phone: Fax: Mobile: Email:
This section will be completed by your Telstra Representative following receipt of your application.	Telstra Office Use Only Please select which Sales Channel you are from? Sales Rep Contact Centre Name Dealer Code Rep ID Phone: Fax: Mobile: Email Please tick if a credit check has been completed for this customer. Please tick if you are a Sales Rep or Telstra Dealer and would like all the letters that are sent to this customer to be sent to you first.

Attachment 1 – Price List

(All prices in this price list are GST exclusive and current as at 1 March 2018)

TELSTRA INTERNET DIRECT PREMIUM PACKAGE SERVICE - ETHERNET MAN SINGLE UPLINK

SPECIAL PRICING OFFER

MONTHLY CHARGES

Access Bandwidth (Mbps)	Gigabyte Allowance (GB)	Minimum Term (mths)	Monthly charge
50 Mbps	Unlimited	36	$850
100 Mbps	Unlimited	36	$1,100
200 Mbps	Unlimited	36	$1,760
400 Mbps	Unlimited	36	$3,000
600 Mbps	Unlimited	36	$4,000
800 Mbps	Unlimited	36	$4,800
1000 Mbps	Unlimited	36	$5,800

This Special Pricing Offer and the access bandwidth options are not available or feasible in all location or zones.

CONNECTION and RELOCATION CHARGES

We will waive the standard connection charges for your TID service if you contract for 36 months as required. If you cancel your TID service before we provision it, we may charge you 65% of the following standard connection charges that would have been payable had we not waived them. An early termination charge may also apply, depending on when you cancelled your service.

Zone	Zone 1	Zone 2	Zone 3
Connection charge	$10,000	$12,000	$15,000
Relocation charge	$5,000	$6,000	$7,500

All other charges in connection with your service that are not set out in this price list are priced on application or as set out in Our Customer Terms.

TELSTRA INTERNET DIRECT PREMIUM PACKAGE SERVICE - ETHERNET MAN FULLY REDUNDANT

SPECIAL PRICING OFFER

MONTHLY CHARGES

Access Bandwidth (Mbps)	Gigabyte Allowance (GB)	Minimum Term (mths)	Monthly charge
50 Mbps	Unlimited	36	$ 1,320
100 Mbps	Unlimited	36	$ 1,705
200 Mbps	Unlimited	36	$ 2,730
400 Mbps	Unlimited	36	$ 4,650
600 Mbps	Unlimited	36	$ 6,200
800 Mbps	Unlimited	36	$ 7,440
1000 Mbps	Unlimited	36	$ 8,990

This Special Pricing Offer and the access bandwidth options are not available or feasible in all locations or zones.

CONNECTION and RELOCATION CHARGES

We will waive the standard connection charges for your TID service if you contract for 36 months as required. If you cancel your TID service before we provision it, we may charge you 65% of the following standard connection charges that would have been payable had we not waived them. An early termination charge may also apply, depending on when you cancelled your service.

Zone	Zone 1	Zone 2
Connection charge	$20,000	$25,000
Relocation charge	$10,000	$12,500

All other charges in connection with your service that are not set out in this price list are priced on application or as set out in Our Customer Terms.

Annexure 1 – TID Ethernet MAN Premium Package
What is Ethernet MAN? Ethernet MAN is a high speed point-to-point data transmission service over the Telstra fibre network that allows you to connect a site to the Internet. You are acquiring the Ethernet MAN Access Services as part of your TID Premium Package. Full details about the service are set out in Our Customer Terms. Migrating existing service If you are migrating an existing Ethernet MAN service to use with your Telstra Internet Direct Premium Package service, you acknowledge that your existing Ethernet MAN service will be cancelled and early termination charges may apply. Please refer to Our Customer Terms for more information. Access Bandwidth The access bandwidth refers to the nominal Ethernet data throughput rate limit requested for your Access Service. Wideband Feasibility Study is required to determine delivery lead times. Further site assessment may be required to identify in building/on-site cabling or infrastructure requirements. Fee for Service may apply for labour and materials. See Service Delivery Essentials Guide for more details. Port Interface refers to your terminating device interface type. This refers to the physical Ethernet Port speed, not not the access service speed. TX is version of Fast Ethernet based on Copper connection. LX/SX is a version of Fast Ethernet based on optic fibre connection. In building transmission depends on the distance of the cabling and interface type employed. All specifications assume full duplex transmission. Ethernet Port Configuration With Auto Sense the negotiated interface speed and mode may change and affect the overall service throughput. Port Based Rate Limited a Telstra Internet Direct Premium Package service with Ethernet MAN (single uplink) as the connecting carriage service is supplied with Port Based Rate Limited (PBRL).	Please only complete this Annexure if you are applying for a Telstra Internet Direct Premium Package service with Ethernet MAN as the Access Service. Please make sure you read our TID Ethernet MAN Service Delivery Essentials Guide at the end of this Annexure for some key things you need to know and do to prepare for installation of your service. SERVICE DETAILS Please select whether you require a new Ethernet MAN connection or wish to migrate an existing Ethernet MAN service to your Telstra Internet Direct Premium Package service: New connection Migrate existing Ethernet MAN service to TID Premium Package If you are migrating an existing Ethernet MAN service, please complete your existing account details below: Account Number Ops Name Full National Number (FNN) N R Ethernet MAN access bandwidth. Please select your requested Ethernet MAN access bandwidth (choose one only). We will need to confirm whether your selected access type and bandwith are feasible at your premises. Access Service Access Bandwidth Ethernet MAN (single uplink) 0-100 Mbps 200-1000 Mbps Ethernet MAN (fully redundant) 50-1000 Mbps TID Service Zone: Zone 1 Zone 2 Zone 3 [must be completed by Telstra or Dealer] Feasibility Have you requested a full feasibility study at your site: Yes - please provide the Feasibility Reference Number: No - please contact your Telstra representative to arrange for a feasibility study Cabling Details Please see the TID Ethernet MAN Service Delivery Essentials Guide for more details on additional costs for cabling. Is internal cabling ready now: Yes No If yes, please indicate the type of cabling used at your site: If no, please indicate the date when you expect the cabling to be ready: Is Telstra to provide cabling: Yes No Port Interface Please select the relevant port interface for your site: 100 Mbps Fast Ethernet 100 Mbps Fast Ethernet *(10/100BaseTX, 100m distance full duplex) 1Gbps Gigabit Ethernet 1Gbps Gigabit Ethernet *(1000BaseTX, 100m distance full duplex) 1Gbps Gigabit Ethernet 1Gbps Gigabit Ethernet *(1000BaseSX, 220m distance full duplex) 1Gbps Gigabit Ethernet 1Gbps Gigabit Ethernet (1000Base LX Interface, 550m distance full duplex) Ethernet Port Configuration Auto-negotiate/Auto-sense; or Manual (Telstra recommended Default): Interface Speed: 1000Mbps Transmission Mode: Full Duplex

TID Ethernet MAN Premium Package - Service Delivery Essentials Guide

This guide outlines some key things you need to know and do that affect cost and timeliness of service delivery and service performance. This information is your guidance only and does not form part of the contract terms on which we provide the Service.

Costs for cabling

Customer equipment configuration requirements

Packet sizes for optimal service speed

Cabling

Lead-in: Our fee for service charges apply if you ask us to do lead-in work on your property, including where the existing lead-in pipe is of insufficient size and/or does not access the negotiated rack location. Alternatively, you can arrange for other suitably qualified contractors of your choice to carry out this work at your cost.
Service Delivery Point (SDP) Cabling: The cable from the Telstra rack should terminate on your Main Distribution Frame (MDF)/Building Distribution (BD). The standard charge for installation includes cabling, up to a maximum of 7 metres, depending on the service, from Telstra rack to the MDF/BD. If you require the Telstra rack to be located away from the MDF/BD, you will need to discuss this with the Site Assessment Team and additional charges may apply. If you require the service to be terminated in a non-standard fashion, such as on RJ45 termination in a computer network rack, you will need to discuss this with the Telstra installation technician and additional charges may apply.

The above diagrams reflect Ethernet-MAN carriage for TID Premium Package. Telstra does not provide ongoing assurance for cabling installed by us on a Fee for Service basis.

Communications Equipment

Racks: We will deliver the TID Ethernet-MAN service using one of several rack options chosen by us. In some cases an Optical Fibre termination Unit (OFTU) may be required to be installed to terminate the lead-in optical fibre cable and distribute it within the building.

240V Power: You are also responsible for providing 240V power outlets for Telstra NTU within 3m distance each device and your router as applicable. There will be no battery backup for TID service network elements.

Your Router CPE

The TID Premium Package service NTU must be connected directly to a layer 3 capable device such as a router.

When a new TID service is close to commissioning, a Configuration letter is sent to your nominated Technical Contact advising you of the configuration requirements of your router. That information is essential for the connectivity and optimal performance of your service.

You will also be given information about accessing TID Online portal CustData which provides you with a range of capabilities to manage your service.

You should ensure that your router be fit for purpose, be correctly configured, and preferably be somewhat future proof as described below:

Packet/Frame Processing Capacity: The router must be able to process packets or frames commensurate with the Service Speed. Compared to large frame sizes (e.g. 1476 bytes), small frame sizes require much more processing power to achieve a given throughput.

Router Interface: It is essential that the Ethernet Interface Speed is configured correctly, ‘manually’ set to Full Duplex mode at 10000/1000/100mbps (commensurate with your access speed) fixed rate as per the options on the TID Application Form. The chosen option should be specified in the TID Application form Annexure.

Router Egress Shaper and Burst settings: In addition to the Ethernet Interface Speed the egress shaper on the router has to be correctly configured. Throughput on the service can be degraded if the router egress shaper is not set to match the subscribed Service Speed. For optimal performance the recommended shaper rates and burst values per you configuration letter should be utilised. Alternatively you can consider a Telstra Managed Data Network device.

Packet sizes for optimal service speed

Service Speed is enforced at the NTU UNI and is calculated on Layer 2 Ethernet service frames. The effective payload throughput reduces with smaller IP packets due to fixed overheads Ethernet and IP protocols. Hence using large IP packet sizes for applications such as video streaming and file transfers enables best use of service speed or bandwidth on the TID Ethernet MAN service.

For business critical applications requiring high performance and availability, you should consider TID Premium Package on Ethernet-MAN fibre with redundant access options.